Tag Archive | "Warranty Inspection Services"

P&A Leadership Summit 2014

The P&A Leadership Summit will return to the Paris Las Vegas Hotel, September 8–10, 2014. This will be the second year for the conference, since it grew out of the former VSCAC conference.

Designed for F&I administrators, senior managers, and anyone involved in the administration of F&I products, the show promises a broad offering of topics this year. Attendees can look forward to the show getting back to the roots of why it was first established – giving professionals a forum to discuss every aspect of F&I product administration and the issues that surround them.

The advisory board is on its way to being finalized and will be comprised of some of the industry’s most knowledgeable experts. David Trinder, CEO of F&I Administration Solutions will be chairing the board. The committee will be comprised of ten members. Confirmed to date are Mary A. Gant, senior vice president, Old Republic Insured Automotive Services, Inc.; Lori Hallissey,
 vice president operations and customer experience, Allstate Dealer Services; Dan Lievrouw, vice president of operations and IT, American Guardian Warranty Services, Inc.; George Krnich, vice president, claims & risk management, American Auto Guardian Inc.; Russell Ridley, director, information technology, Gulf States Financial Services Group; Brent Allen, president of StoneEagle; Marc Coulter, owner, M.C.I Inspections; and Mitch Rand, president, Warranty Inspection Services.

What can attendees look forward to this year? While planning is still in the early stages, the advisory board is excited at the prospect of developing sessions that will cover administration from top to bottom. Topics from evaluating the effectiveness and efficiency of claims departments and call centers, to sessions on parts sourcing, inspections and much more are on the table with the goal of providing a complete picture of the state of today’s F&I product segment.

“I’m looking forward to working with our cumulative client base to find timely and pertinent topics for the conference,” commented Allen, “It is our hope that attendees will walk away feeling that they found great value, and that their time was well spent.”

Trinder said, “We want the summit to be a forum to discuss the core issues around managing costs and driving revenue in F&I. We are pleased at the level of industry knowledge and expertise represented by the board. There are so many industry experts who have agreed to serve on the board. With such a wealth of experience between them, I am really excited about getting started planning a fantastic show this year.”

Rand noted, “The importance of what happens after a service contract is sold and a customer claim has been filed should be a higher priority at the P&A Summit. I’m very excited to start talking about how alternative part providers and inspection companies play an important role in customer retention and overall customer satisfaction in our industry. Combine this with the advanced technology and information that we can make available to our clients, and I’m confident we will have some very important discussions.”

Gant, who formerly served on the advisory board for the Vehicle Service Contracts Administrators Conference (VSCAC) said she is looking forward to the P&A leadership summit and being a part of the planning. “It is a great place to network with other professionals on current topics that affect our industry,” commented Gant. She brings a unique understanding of the underwriting process as well as a seasoned perspective of accounting and administrative issues to the advisory board. She expects for the session topics to address the most relevant issues present in the industry today.

“As a committee,” said Krnich, “we want to provide a comprehensive overview of topics applicable to administrative challenges in F&I. We will be looking at sessions that focus on evaluating the effectiveness of your claims department. We will also discuss customer service skills, communication skills and call center efficiency as planning gets underway. It will be interesting to see what other aspects of the industry arise once we start discussions.”

Lievrouw agreed and added, “I am looking forward to talking about customer service and claims handling service level standards.”

“I am excited and honored to be on the board this year,” says Coulter, “The warranty companies’ are asking for consistency and the only way to do this is by having an industry standard for training. This is all we have ever done at my company and I feel like we have written the book on how to do inspections. The more we can train people in a consistent manner that meets industry standards, the more smoothly the whole system is going to work. I really look forward to exploring this topic further with the board as we plan sessions for the fall.”

The P&A Leadership Summit is a joint production between P&A magazine and F&I and Showroom magazine. Formerly known as the VSCAC, P&A Leadership Summit was renamed to reflect a renewed focus on the high-level issues facing the auto finance industry today.

Topics last year included sessions on technology, an all-star panel of agents who explored current issues and hot topics in the industry, and a presentation on preserving competition in auto financing given by David Wescott, chairman, NADA.

Scott Eisenberg, founder and managing partner, Amherst Partners spoke on the U.S. Fidelis debacle in his presentation, “U.S. Fidelis: Lessons Learned from the Inside.” Having been assigned by the U.S. Bankruptcy Court to steer U.S. Fidelis through bankruptcy, Eisenberg gave an insiders account of this history-making case. In his presentation, he shed light on what led to the collapse of the company and the eventual imprisonment of its owners. Eisenburg explained why no one predicted the downfall of U.S. Fidelis and the impact it had on the service-contract industry. Attendees learned how not to make the same mistakes in this riveting presentation.

Another session favorite in 2013 was the keynote address delivered by attorney Terry O’Loughlin, director of compliance, Reynolds and Reynolds. In his presentation, “Think Like a Regulator,” he demonstrated some of the pitfalls of documentation using real deal jackets. Also discussed were simple, effective processes dealers could use to eliminate potentially fraudulent situations and the key areas regulators tend to focus on.

For more information about the P&A Leadership Summit 2014 visit www.pa-leadershipsummit.com or contact David Gesualdo via email or at 727-947-4027. Advance tickets are on sell now with discount early-bird rates available. The conference will take place September 8 – 10, 2014 at the Paris Las Vegas Hotel.

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An Interview With Mitch Rand, President of C&K Auto Parts and Warranty Inspection Services

Growing from a source for auto parts at a discount for his own 10-Minute Oil Change and Full Service Garage over 18 years ago into one of the industry’s leading auto parts suppliers and inspection businesses, Mitch Rand, president of C&K Auto Parts and Warranty Inspection Services shares an informative Q&A with the readers of P&A Magazine this month.

Tell us about your company and the products that you offer.

I believe I have a unique perspective on the industry, in that I am the president of two major vendors to the VSC Industry, one on the parts side of the business and the other on the inspection side of the business.

C&K Auto Parts (C&K) has been a supplier to this industry for over 18 years. In 2008, we partnered with a private equity company which has allowed us to invest in and significantly expand our business. We now carry all types of parts, from OEM parts for all manufacturing lines, to remanufactured assemblies (both large and small), to used powertrain assemblies. Our warranties are all inclusive (we cover shop labor rate, book time, diagnostic time, rental etc.) and flexible. We will vary the length of our warranty to fit the Administrator’s need for a specific contract. The idea being that the Administrator can purchase one of our parts and feel completely safe knowing that they will not have to revisit that claim again during our warranty period. Since our warranties are so comprehensive, it is incumbent upon us to make sure that the quality of our parts is of the highest standards, and our failure rates are as low as possible. We do extensive monitoring of our failure rates to identify as quickly as possible any recurring failures, and take appropriate steps to correct the problem. Failures are the absolute worst thing that can happen to us – not only do they cost money, but every failure causes multiple phone calls to the Administrator, delays for the installer (who might be a selling dealer), and frustration for the vehicle owner – all of which reflect poorly on C&K and could ultimately result in lower sales. On the positive side, after 18 years of steady growth, we seem to be doing a good job.

Warranty Inspection Services (WIS) is our inspection company. We started WIS a little over eight years ago, at the request of a few customers who had commented that they wished their inspection providers were as responsive as we were at C&K. We simply took the ball and ran with it from that point. This business was particularly challenging for the first few years, in that most every other major inspection company had been around for a long time and offered virtually the same service. We spent a long time trying to figure out how to differentiate WIS from everyone else, short of simply offering inspections for a few dollars less. We finally decided that technology was the answer, and we invested a significant amount of money into developing a proprietary tool that allows the inspectors to provide a faster, more accurate inspection – which are the two touchstones that are most important to the Administrators. One of the additional benefits of this investment into the IT world is that we are in position to do direct integrations with any Administrator to help facilitate easier, faster, more accurate data transfer. Every minute that is saved by an Administrator is another minute that their adjuster can be on the phone with a customer, improving the Administrator’s service level, and often improving their bottom line. It’s obviously a benefit to us, as well.

How does your product offering differ from other providers?

In both of our businesses our goal is to help our Administrator customers in every way possible. This means helping them save money, operate efficiently and make their customers, selling dealers and installers happy.

C&K – Our OEM Parts Portal allows the Administrators to verify not only the List Price, but see their wholesale cost, on every OEM part that they are getting quoted. It saves a huge amount of time, by not requiring the adjusters to call or email for part quotes, and it saves an enormous amount of money by providing them with a negotiating tool on virtually every part, and the ability to purchase every part from us if their negotiations are not successful.

We have also been investing heavily in warehouse expansion. Shipping to the coasts quickly has always been a difficulty for the suppliers in our industry. We have recently opened warehouses in Tampa, Denver and Salt Lake City, and have more planned openings for 2012. We fully expect to be able to deliver any remanufactured powertrain product, which is our bread and butter, anywhere within 1-2 days. Not only does this improve customer service, but also it saves a significant amount of money for the Administrators in rental expense. Additional rental expense has always had a negative effect on our sales potential, effectively reducing the amount of savings that we can provide vs. the OEM option. Expanded warehousing will result in more savings for the Administrators, more sales for C&K, and improved customer service to both the installer and the contract holder – everyone wins.

WIS – We’ve developed a proprietary system that we call VeriScan, which allows our inspectors to essentially copy the information in a vehicle’s on-board computer, and upload that information along with digital photos, video, and the written report while on-site. This has had a tremendous impact on the speed and accuracy of our reports. VeriScan allows us to be different – and better. One other difference between WIS and everyone else is that for years, the inspectors were expected to provide all of their own technology – they bought their own cell phones, cameras, computers, etc. When WIS decided to develop VeriScan and made it proprietary, we felt that we couldn’t expect the inspectors to pay for something that they would only use for WIS, so we decided to provide both the hardware and the data plan to the inspectors for free.

Who are your target markets and what message would you like to give them?

Our focus for most of our history has been the VSC Administrators, although we do work with certain large dealer groups around the country. Our overall message has always been one of flexibility. Every customer, even within the same industry, has unique concerns and needs. If GM, Ford, or any of the OEMs wants to make a major policy change, and they want to be rigid in its enforcement then everyone generally has to dance to their tune. However, we’re not quite that big – and I think one of our strengths is that we recognize that. It’s our job to adapt to the needs of our customers, and recognize that the adage that “the customer is always right” is, in fact, true. If I have a customer that wants a red stripe painted down the side of their transmissions, I will do my best to make sure that we use the brightest red paint possible. There are a lot of businesses, including some of our competitors that have a different philosophy. They think it’s important to do things the way that they think is best. I respect their position, but I disagree with it.

Tell us about yourself and how C&K Auto Parts came to be.

My brother and I started out in the automotive industry in the early 90’s, in South Florida. We owned a 10-minute oil change and a full service garage. We started C&K primarily to supply parts to our own garage at a discount, and sold some parts to some of the other garages around town at a discount. One day a vehicle came into our shop that had an extended warranty contract from US Warranty. We’d never heard of an extended warranty before, but since it was a local company we went up to meet them, and started a wonderful relationship that we have to this day. One thing led to another, and we started to supply parts for them to other repair facilities in the area, the relationship grew from there. Shortly thereafter, an adjuster at US referred us to another warranty company that she had worked for, and we started doing the same thing for them. At that point, the light bulb went on, and I started to research other warranty companies around the country, and sent out some letters introducing C&K to them. A few weeks went by without hearing back, and on the same day, within about an hour, I got called by the managers of Geico and GE Capital. We started to work with both of them (and still do), and we quickly decided that this was the niche that we’d been looking for. We sold our garage and concentrated full time on C&K, and have grown from there. It was just the two of us at the beginning, and now we have about 30 employees.

Looking back over the past five years, how has the industry changed and how do you see it changing in the future?

The last five years have been by far the most challenging years since we got into the business. Not only because of the Great Recession but the industry has grown up and become much more sophisticated. 18 years ago, I could get an Administrator to try us with a quick phone call. There simply weren’t too many companies doing what we do, and our service was needed. Now, every Administrator knows the game, knows our competition, and has certain expectations. There are industry standards of service, if not explicit then at least implicit, that they expect. And after so many years, they may have developed loyalty to the vendors that they’ve been using. To get a new customer today, it’s not nearly enough to simply introduce yourself – you have to be able to show why your service will make them better. This has forced us to evolve, and we are continually evaluating and offering new products and services, improving our IT capabilities, expanding warehousing to improve delivery times, refining our inspection processes (both from a technological perspective and from an internal systems perspective), and generally trying to distinguish both of our companies from our competitors.

I see the industry becoming much more dependent upon technology, specifically integration with their vendors. If one adjuster has to spend 10 minutes submitting an inspection request and copying and pasting a completed inspection report into the Administrator’s computer, and a different adjuster simply has to click one button and have it done automatically, who is more efficient? It’s a no-brainer, and that example can be used in a myriad of situations, with both parts and inspections. Time is money, and integration saves time. It also eliminates a lot of human error. As this is the direction that we see the industry going, we’ve gone from simply outsourcing our occasional IT needs to having a rapidly growing IT department, with numerous programmers giving us the tools that we feel will help us stay ahead of the curve. It’s better to have the competition react to you rather than playing catch-up, and it’s better for the customer in the process.

What products do you believe will drive your future success?

Simply offering the widest range of products possible. I like the idea of becoming a one-stop shop. The more a customer uses us, the less likely they will use someone else and become happy with their services. A big part of business is simply getting the adjusters to get into the habit of calling us. Once they call us, we need to have what they need.

What technology or services do you believe will drive your future success?

Direct integration with our customers is the key. The customers that give their adjusters direct access to our products through their claims software have a much greater ability to save time and money handling a claim. Once a customer recently told me that since integrating with us his adjusters save 15 minutes per inspection between ordering the inspection and consuming the results. If you multiply that across every inspection and every part, the savings really add up. We have just reached the tip of the iceberg in terms of integration. We are working on integration through the leading claims software providers in the industry and we are able to provide much of the required IT services for one-off integrations as well. As we help the administrators succeed at their tasks of saving money, operating efficiently and making their customers, selling dealers and installers happy, we will find success as well.

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Connecting Providers, Administrators and Dealers: Parts Suppliers and Inspection Services – Part 4 of 4

In this last installment of our connectivity series, P&A will be exploring the integration of parts suppliers and inspection services into the admin systems of providers and administrators. We will be profiling C&K Auto Parts, LKQ Corporation, Big D Auto Parts, Warranty Inspection Services (WIS) and Carr Appraisals.

For parts suppliers who must maintain large databases not only of individual parts, but types of parts (i.e. new, used or remanufactured), and the inherited legacy of not cataloging used parts with OEM part numbers, integration presents a special challenge. This challenge is that there are several different databases, all of which have different part numbers for the same items, and parts and costs are constantly changing. A more in-depth look at this will come later.

The solution to this problem is not an easy one, but can be achieved. As it currently stands, parts suppliers’ databases are not synchronized with each other and are also not connected with administration systems. This means that the providers have to spend a lot of time searching for one part on several different databases to get pricing estimates. If all of the parts suppliers were connected into one universal database, the process would be seamless for the provider. Ideally, the provider would look up one database where all competing prices are listed under the same part number. After selecting the parts supplier, the provider can then negotiate the desired price for their clients.

On the other hand, the inspection industry is particularly suited to integration because it is far less complicated in what needs to be done and, in particular, it is already far down the road in automation. The data entry portion of the inspection process is relatively high, so the ability to have the administrator’s system talk to the provider’s system can provide significant benefits even with a minor integration. At this stage all that is necessary is for the players involved with this process to make it a priority for this integration to happen.

Parts Connectivity

Considering the challenges required, the goal is to deliver the right part quickly, at the lowest possible price while making multiple parties – the provider/administrator, the dealership, and ultimately the policyholder – satisfied and happy with the result. For the claims analyst and the underwriter to find the part, whether it is a new OEM part, a remanufactured part, or a used part, with availability and pricing information readily accessible, is certainly valuable.

C&K Auto Parts already provides parts and parts value data electronically for both new and remanufactured parts to multiple providers and administrators. The integration has been accomplished directly with the administrators and through software companies the administrators use.

The company has been aggressively pursuing integration for the past two years with a number of projects currently under way. C&K’s in-house IT department has invested heavily in proprietary software that allows customization specifically tailored to meet the particular needs of the VSC industry.

LKQ Corporation states there is nothing preventing them from providing parts data to VSC administrators. However, they question if the client even desires electronic connectivity. If there is a compelling business case to make this integration a reality, LKQ is set up to accomplish it. The simple answer is to upload parts data to the integrator in real-time who in turn would make the data available to the administrators, however…

LKQ’s customers generally like the personal touch of a phone call or e-mail with a parts sales associate. With the very nature of recycled parts’ price fluidity, often changing on a daily basis or even more frequently, and the fact that recycled parts prices may be negotiated by the administrator, it is easy to see why LKQ views itself as “customer centric.”

Big D Auto Parts faces similar challenges with electronic connectivity. Again, the company values the interaction with claims personnel. If a particular part is not in stock, many times they are able to locate one from an associate or up sell to a remanufactured part that has not shown up in their inventory. Further, each claims office, and more specifically each claim, has different requirements pertaining to parts condition, shipping and warranty. Each of these requirements has to be considered when pricing an item.

Big D, like many parts recyclers, maintains an inventory management system hosted by a national organization. Inventory is part of an electronic data base that is online and available free to everyone. “It is great when working with individuals, however, when working with professional claims adjusters who have specific parameters for each individual claim, the ‘one size fits all’ philosophy does not work very well,” states Hugh Pettigrew, owner of Big D.

To summarize, the issue is not whether part providers are utilizing databases. They all are. And they can be connected to electronically on an individual basis. The challenge is to create a universal database where there is some referencing commonality and where everyone is connected.

Inspection Connectivity

For WIS, the inspection process can be broken down into a few different components: the initial setup, the expected ETA of the inspector on-site, and the inspection itself (broken down into the verbal report, written report, photos/videos and any computer data relevant to the inspection). Each component is possible to automate and integrate to a certain extent, depending upon how far the administrator wants to go.

As suppliers to this industry, WIS explains, as much as the company would like to believe they are central to the administrator’s daily operation, they cannot forget that they are an extra, a service that is common but not essential to the administrator’s prime function. As such, it is vital for them to do whatever they have to do to make it easy for the administrator to use their services. WIS have worked extremely hard and have invested significantly in connectivity and integration, as they believe it will be impossible to remain a significant player in the industry without it.

The feedback that WIS has received over the past two years has convinced them that there will be an expectation of integration capability going forward. It has been beneficial in every respect, although it does present a new expense to the provider. The administrators who have integrated have always been large enough to have their own IT staff, whereas this expense is a significant one for most small providers.

Carr Appraisals contends that the 100 percent automated transfer of all inspection data (from initial assignment through the return of inspection findings/written/photo documentation) through external integrations would streamline the inspection process. Obviously, the quicker the exchange of all information the quicker the claim resolution, which translates to greater customer satisfaction not only for the administrators, but the policyholders as well.

The benefits of external integration and connecting the inspection process with the administrator are evident, but have not yet been fully realized. When compared to the level of internal integration present in our profiled inspection companies, there is still a long way to go. A summary of the level of internal connectivity utilized at Carr Appraisals is indicative of what most inspection companies are already doing today.

Currently all stages of the inspection processes between Carr Appraisals and the inspector is 100 percent automated. Inspectors access inspection requests assigned to them from the company website, then they post corresponding written reports and photos to the web. Their inspection invoice is included in the report they uploaded to the web, which is automatically processed for payment every two weeks and paid via ACH/auto deposit for the most part—some inspectors are old school and still prefer paper checks delivered via U.S. Post Office, but even this is as automated as Carr can make it. Inspectors use digital cameras, some more expensive than others. Photos via a cell phone are not acceptable in most cases as there are flash issues and lack of zoom ability.

All forms and guidelines required to perform inspections are available for download directly from the web. Carr communicates on a mass basis directly with inspectors via an “announcement board” on their website —clients are also privy to these communications. The company notifies each inspector of impending inspection request assignments by direct contact, cell phone, pager, text, or email (this varies depending on inspector capabilities and preferences). Inspection assignment completions are tracked utilizing similar methods. Each inspection request assigned to the company website automatically gets the appropriate online report format (mechanical, tire/wheel, pre-purchase, etc…) attached, as well as an individual invoice.

With this level of detailed internal connectivity, the natural evolution would be for bi-directional data transfer between inspection companies and administrators: data entry to the inspection company and completed inspection reports back to the administrator. As we will see, this may be easier said than done.

Stumbling Blocks to Integration

Adaptability is a major stumbling block to integration, whether you are a parts supplier, inspection company, or provider/administrator. There is not much that is “standard” in this business. Each administrator has their own needs and each one does business a little bit differently. There are many different software platforms that they use and most have been customized over the years, so it is not possible to create a simple plug-in, off-the-shelf, integration program.

Used parts present a unique challenge for integration. George Laurie, national sales manager for LKQ explains, “Unlike new parts, recycled OEM part suppliers generally do not inventory parts utilizing the OEM manufacturers’ original part numbers. We believe that most integrators are currently using an MSRP parts database for new OEM parts. Therein is the challenge. Recycled parts suppliers use different software. Recycled parts are bar coded with an inventory number, VIN, part description, part condition and year, make, model part interchange information; but not the OEM original part number.”

Even if used parts were inventoried using the OEM part number, there is still the issue of price negotiation. Perhaps a system where used parts availability and pricing is made available online using OEM part numbers to accurately locate the part would solve the cataloging issue. Then, if necessary, the personal touch could be implemented when it comes to pricing. An alternative could be an online parts bidding mechanism in place of the personal contact, but that may change the dynamic beyond the comfort of the suppliers.

The “easiest” integration is accomplished through third-party integrators like F&I Admin or StoneEagle using an API interface – a web service that allows the push and pull of data. There can be different levels of connectivity, e.g. inspection request versus the return/availability of inspection reports and photos. The latter would most likely be accomplished via a hyperlink, as it is probably not very cost effective for two separate systems to store reports and photos.

“Easiest” integration does not translate, however, into a painless understanding between the parties as to who will bear the cost of the integration. Inspection fees have remained mostly constant over the last 10 years, in spite of the increased costs borne by the inspection companies for web services, digital photography and photo transfer from the repair facility. Third-party integrators have indicated that they cannot pass on the cost of inspection connectivity to their customers (the providers).

Without sacrificing the overall quality of an inspection, inspection companies are willing to accept their fair share of costs associated with providing “added value” for their product through technological advances. Participating in the cost for a third-party integrator to provide connectivity to an administrator, who at the end of the day benefits the most from the integration, may be too much for the inspection company to bear when one considers their already stressed margins.

The answer is for administrators that do not currently communicate through API’s to consider doing so. L’Tonya Carr of Carr Appraisals states, “Carr Appraisals has had the ability for external connectivity since 2001 [web service with an API interface for standard mechanical inspections], and I suspect other major inspection companies have this ability as well, but not one of our clients utilize that format for auto data transfer.”

In Conclusion

A common theme throughout this series has been the distinct awareness among the profiled companies, and the providers, administrators and dealers they serve, that the path forward is paved with improving communications at all levels.

A universal database for OEM and refurbished parts should be available. Used parts create a significant challenge for the industry and that database would take a lot of work on everyone’s part. However, integration of inspection services is just a matter of time.

There is no doubt that our industry is fully engaged in an integration revolution. In fact, for many, the metamorphosis from legacy processes to state of the art electronic processes has been agonizingly slow. The good news is that with forums like P&A Magazine, VSCAC, Industry Summit, Agent Summit and the newly formed F&I Providers and Administrators Association (FIPAA), the industry is now able to more openly examine and discuss the challenges we all face and begin to chart a path forward in a healthy community atmosphere.

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Warranty Inspection Services Integrates with StoneEagle

RICHMOND, Va. – StoneEagle is now able to integrate inspections from Warranty Inspection Services into its SEcureARCH administration system. The integration will allow StoneEagle’s users to submit inspection requests, receive alerts when inspections have been completed and receive links to completed reports all directly from within the SEcureARCH system.

As a result of the integration, StoneEagle’s users will enjoy significant time savings and the elimination of data entry mistakes when using WIS for inspections.

“We have been working to develop an integrated module to help our third-party administrators manage outside vendors,” said Brent Allen of StoneEagle Group. “With Warranty Inspection Services’ introduction of VeriScan, we immediately recognized that our customers would want access to this new technology. Any time we can improve accuracy and save time and money for our customers, integration makes perfect sense.”

“Our VeriScan technology offers the first real advancement in the inspection industry since digital cameras became commonplace, and is potentially beneficial to every administrator in the industry. We are excited to be working with StoneEagle to get this new technology into the hands of their extensive customer base of administrators in a smooth, seamless manner,” said Chris Rand, co-president of Warranty IS.

VeriScan is a proprietary tool designed to increase the accuracy, timeliness and thoroughness of inspection reports. VeriScan facilitates encrypted WiFi/cellular transmission of vehicle data (through an OBDii interface), photos, and the inspector’s initial written report to WIS’s secure servers. This system allows the administrator to receive more data and more accurate data faster than previously possible. VeriScan gives customers the ability to see the computer data from the vehicle and to view the written report and photos while taking the verbal report. Any additional photos or report editing required can be completed while taking the verbal report, allowing for clarification of any technical issues, making the verbal report much more accurate.

SEcureARCH is StoneEagle’s third commercially available warranty administration system and combines decades of industry experience with the latest technologies. It is fully integrated and compatible with all of StoneEagle’s other offerings as well an array of other providers.

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Warranty Inspection Services Enters Strategic Partnership with F&I Admin

RICHMOND, Va. – Warranty Inspection Services, LLC has announced a strategic partnership with F&I Administration Solutions, LLC, a provider of software for the administration of automotive F&I products.

Under the strategic partnership, F&I Admin will integrate inspections from Warranty Inspection Services into its SCS Auto VSC platform. The integration will include the ability to submit inspection requests, receive alerts that inspections have been completed and links to completed reports all directly from within the SCS Auto system. This will result in significant time saving during the claims process for F&I Admin’s SCS Auto users.

“We have been working closely with WIS and its sister company C&K Auto Parts for some time now,” said David Trinder, CEO of F&I Admin. “When we learned about the development of VeriScan, we recognized the value it would bring to our customers and knew that it was important to integrate it into our SCS Auto VSC platform.”

“We are excited to be able to take our industry-advancing tool of VeriScan, and partner with a respected company such as F&I Admin to be able to more effectively give administrators integrated access to the latest and greatest tools,” said Chris Rand, co-president of Warranty Inspection Services and C&K Auto Parts.

VeriScan is a proprietary tool designed to increase the accuracy, timeliness and thoroughness of inspection reports. VeriScan facilitates encrypted WiFi/cellular transmission of vehicle data (through an OBDii interface), photos and the inspector’s initial written report to WIS’s secure servers. This system will allow the customer to receive more data and more accurate data faster than previously possible.

VeriScan gives customers the ability to see the computer data from the vehicle and to view the written report and photos while taking the verbal report. Any additional photos or report editing required can be completed while taking the verbal report, allowing for clarification of any technical issues, making the verbal report much more accurate.

Additional information about WIS Inspections with VeriScan can be found at www.wisinspections.com and additional info about SCS Auto can be found at www.fiadmin.com.

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Warranty Inspection Services’ VeriScan Tool Aims to Overhaul Inspection Process

RICHMOND, Va. – Warranty Inspection Services, LLC, a provider of mechanical breakdown inspection services to the vehicle service contract industry, has introduced VeriScan, a proprietary tool designed to increase the accuracy, timeliness and thoroughness of mechanical breakdown inspection reports.  

VeriScan facilitates encrypted WiFi/cellular transmission of vehicle data (through an OBDii interface), photos and the inspector’s initial written report to WIS’s secure servers. This system will allow the customer to receive more data and more accurate data faster than previously possible.

VeriScan gives customers the ability to see the computer data from the vehicle and to view the written report and photos while taking the verbal report. Any additional photos or report editing required can be completed while taking the verbal report, allowing for clarification of any technical issues, making the verbal report much more accurate.

“I knew that VeriScan would be a significant step forward for the industry; however, after demonstrating its capabilities to numerous administrators and hearing direct feedback from them, I’m confident in saying that VeriScan is quickly going to become the new industry standard,” said Chris Rand, co-president of Warranty Inspection Services and C&K Auto Parts. “After all, why would an administrator pay the same money for a slower inspection that provides less information?”

Additional information about WIS Inspections with VeriScan can be found at www.wisinspections.com and additional information about C&K Auto Parts can be found at www.ckautoparts.com.

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