Tag Archive | "Vehicle Recycling Group Automotive"

Parts Providers Speak Out


When it comes to the parts market, there is no shortage of ideas about how it should be run, but there are some common threads that run through the whole industry. The companies that supply parts to vehicle service contract providers and administrators have built their reputations on delivering the right part in good working order,quickly, and that’s something that doesn’t change no matter who you talk to.

However, the technology that drives that process is constantly changing, and parts providers are adapting. This month, P&A asked several of those providers to offer some insights on the segment and where they think it’s going.

All-Import Auto Inc. is a family-owned business in Texas that has been around since the late 1980s. It has built it’s reputation on providing parts for higher-end vehicles, a niche it has found very profitable. Big “D” Auto Parts is also family-owned and operated, and has been since it was founded in the 1960s. It has chosen to specialize in the VSC market, with an emphasis on being a one-stop shop for all it’s customers’ needs. C&K Auto Parts also serves the VSC market, but it puts a strong emphasis on service. And VRG Automotive LLC is actually a group of recyclers across the country who share a call center, which allows them to route everything to a central location, then ship parts out from the closest facility.

While each company has a slightly different perspective on the industry, there is one common theme that runs through them – technology. The Internet and all of the automated and online processes it brought with it have radically changed the way the parts industry works on every level. And those changes are still happening. All four companies stressed that technology allows them to fulfill orders faster and more accurately, which equates to happier customers.

And the Internet has changed the business in other ways as well – it makes parts available from anywhere in the world, and makes it easy for potential customers to compare prices across a wide range of options. Some parts companies are taking advantage of that shift, looking to become the first place a customer looks, no matter where they’re located in the world; others have chosen to emphasize what else they bring to the relationship beyond price, building relationships based on service and speed. But whichever way they go, all the companies we interviewed are finding success in this new world of parts ordering and management.

To read how each company views the industry and what’s to come, click on their profile below.

Parts Provider Roundup

All-Import Auto Inc.

All-Import Auto Inc.
Keith Sturgeon, owner

Tell us about your company and the products you offer.

All Import Auto Inc. is a seller of used auto parts based in Fort Worth, Texas. We buy and dismantle vehicles and sell parts to auto repair shops and retail customers.

Auto salvage is a family business and I grew up helping out my father, Ron Sturgeon, in his auto salvage company before I started my own as a junior in high school in 1989. I have always been more comfortable working on foreign cars, so I gradually came to specialize in parts for imports.

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Big D Auto Parts

Big “D” Auto Parts
Hugh Pettigrew Jr., owner

Tell us about your company and the products that you offer.

Big “D” Auto Parts was established in Dallas, Texas, in 1963 and has been continuously owned and operated by the same family. We were a full-service auto recycler. Then, in the 1980s, an extended warranty company contacted us looking for a reliable source of alternative parts. Supplying parts to VSC companies is now our largest market. We specialize in used (like, kind and quality) and remanufactured major drive-line components. We also offer most smaller parts.

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C&K Auto Parts

C&K Auto Parts
Mitch Rand, president

Tell us about your company and the products that you offer.

C&K Auto Parts has focused on serving the VSC industry for more than 18 years. Over the years, our product offerings have grown to include a full line of both remanufactured and used powertrain assemblies, the most comprehensive selection of OEM parts (over 21 million unique part numbers) in the industry, as well as a line of aftermarket remanufactured small parts (electronics, brake components, steering components, axles, etc.).

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VRG Automotive

VRG Automotive LLC
Don Partin, president/CEO

Tell us about your company and the products that you offer.

The executive group of Vehicle Recycling Group (VRG) Automotive LLC consists of four owners of some the finest recycling facilities in the country: Nordstrom’s Automotive in Garretson, S.D., G&R Auto Parts in Oklahoma City, Okla., Spalding Auto Parts in Spokane, Wash., and Stricker Auto Parts in Batavia, Ohio. Collectively, they employ over 400 employees and they represent over 200 years in business under the same family names.

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Vehicle Recycling Group Automotive LLC


Tell us about your company and the products that you offer.

The executive group of Vehicle Recycling Group (VRG) Automotive LLC consists of four owners of some the finest recycling facilities in the country: Nordstrom’s Automotive in Garretson, S.D., G&R Auto Parts in Oklahoma City, Okla., Spalding Auto Parts in Spokane, Wash., and Stricker Auto Parts in Batavia, Ohio. Collectively, they employ over 400 employees and they represent over 200 years in business under the same family names.

Each of these facilities provide some of the best recycled, aftermarket, and remanufactured parts in the country. All parts have warranties associated with the various parts, and extended parts and labor warranties are also available.

How does your service work and how is it different from other parts providers?

VRG has created a call center, located in Batavia, where quotes can be obtained via telephone or email. Our goal is to respond to any request within 15 minutes. However, we normally respond on an average of eight minutes. The inventories at the four primary locations are readily available to the call center, plus various other inventory locations of parts suppliers all over the country. This makes it easy for us to quote and ship parts from the closest source to its final destination.

All orders are launched via an electronic order entry system, without having to pick up a telephone. Most small parts are delivered next day, and larger parts such as engines and transmissions are usually delivered within three days.

Regardless of any issues or questions, the call center handles all inquiries. Where the parts are sourced from makes no difference.

Who are your customers? What message would you like to express to them?

Warranty companies, repair shops, new-car dealerships, used-car sales and collision repair shops. We also deal with various inspection services.

What channels do you use to sell your services?

We have an outside sales force, [ads in] various publications and Internet exposure.

Looking back over the past five years, how has the parts industry changed and how do you see it changing in the future?

In the past five years, aftermarket parts for all types of replacement parts have become more available. Like all other types of parts, some are better than others. Our goal has always been to supply the best recycled part in the industry and, when that is not available, to supply the best replacement part available, for a reasonable price. Technological advances in automobiles are definitely creating change in the types of parts sold and the expertise needed to repair them.

What technology or additional services do you believe will drive your future success?

Being able to provide a customer the ability to select and purchase a part without having to pick up a telephone or send an e-mail will be our challenge for the future. The paper catalogs of the past are evolving into the electronic catalogs of the present and future. Creating services to support that type of business transactions will be our challenge as well as our future.

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