CHICAGO – Resource Automotive Inc., a training, consulting and financial services provider and a unit of The Warranty Group Inc., announced that TWGConnect, its proprietary online warranty management system, is now a key component of its strategy to increase dealership profitability through the use of technology.
TWGConnect allows dealers to submit warranty claims electronically, reducing paperwork and expediting the claims process. Additionally, TWGConnect permits dealers to attach electronic documents and photos directly to the claim, further assuring quick and accurate claims settlement and facilitating payment.
“Efficient claims administration is key not only to customer satisfaction, but also to cash flow in our fixed operation,” said John Francek, chief operating officer of the Gary McGrath Auto Group in Elgin, Ill. “With online tutorials and on-site support as needed, TWGConnect streamlines our submission process and provides a broad suite of warranty management tools.”
“TWGConnect is a critical component of our strategy to drive per vehicle gross profit using an integrated approach to operational efficiencies, benefitting both our dealers and their customers,” said Mike Frosch, president North America for The Warranty Group. “People, products and process drive the numbers, and technology provides the efficiencies and metrics. From inventory management to claims administration, we look at every opportunity to push profit per vehicle. TWGConnect is key to those efforts.”
