Tag Archive | "service"

US Equity Advantage Earns Top Auto Industry Award

ORLANDO, Fla. –  For the second consecutive year, US Equity Advantage® (USEA) has received the top-ranked Diamond award in the annual Auto Dealer Monthly Dealers’ Choice Awards program that recognizes the industry’s best product and service providers.

This year’s 12th annual Dealers’ Choice Awards were based on a comprehensive survey that allowed auto dealers and dealership personnel to vote for their preferred vendors, suppliers and finance companies in 34 categories. Nominees were scored in a number of areas related to performance, customer service, and the likelihood the voter would recommend each company to another dealer.

“Our commitment to exceptional customer experiences – for both the dealer and the car buyer – is unparalleled in the biweekly payment plan industry,” said USEA CEO Robert Steenbergh. “Our dealer partners value the full customer lifecycle of benefits our AutoPayPlus service delivers, from helping car buyers better afford their loan payment and purchase additional F&I products to trading out earlier and returning to the dealer in a positive equity position. This award is recognition of the tremendous asset we provide in a highly competitive marketplace.”

USEA dealerships sell approximately 57% more F&I products on biweekly deals as opposed to standard retail deals, according to the company’s 10-year analysis. In addition, results from USEA’s top dealer groups reveal a 63% increase in per-vehicle financed income on AutoPayPlus customers. The company’s dealer service support includes a dedicated team experienced in automotive retail finance and an online dashboard that lets dealer personnel track their deals and commissions in real-time.

“This year’s winners all have one thing in common,” said Publisher David Gesualdo. “They have earned the loyalty and praise of dealers, and they deserve our congratulations.” The winners will be honored in a special ceremony in August at Industry Summit in Las Vegas.

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RoadVantage Wins Platinum Dealers’ Choice Award

AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, has won a Platinum Dealers’ Choice Award in the F&I Products category, marking the second year in a row for RoadVantage to win an award in this category.

“We want to thank dealers nationwide for voting once more for RoadVantage, and we also want to acknowledge the RoadVantage team for providing superior service,” said Garret Lacour, RoadVantage CEO. “For us, it all starts with a top-notch team who are dedicated to providing a better customer experience, and this award tells me that our approach is working.”

Elected exclusively by automotive dealers and dealership personnel, the Dealers’ Choice Awards recognize the industry’s best providers. In 2015, RoadVantage won a gold Dealers’ Choice Award in the F&I Products category.

“I’ve not had one complaint from any of our customers about RoadVantage’s programs since we started working with them,” said Matt Johnson, owner of Holiday Auto Group, based in north Texas. “The RoadVantage team acts with integrity, and they deliver what they promise.”

To qualify for an award, a company must be among those that scored above the group average score in each category. Providers were rated in four areas: the product/service provided, customer support and service, overall value, and whether the dealer would recommend the provider.

“It is both a privilege and an honor to receive the dealers’ votes in this category two years in a row,” said Randy Ross, Senior Vice President of Sales for RoadVantage. “RoadVantage continues to grow at a rapid pace while maintaining excellent service levels – 97 percent of our claims are approved in eight minutes or less – and this commitment to service is what matters most to our customers.”

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Portfolio Again Earns Top Diamond Ranking in Annual Dealers’ Choice Awards

LAKE FOREST, Calif. – Portfolio, one of the nation’s leading reinsurance program managers for automotive dealers, has been voted for the third consecutive year as the top Diamond provider of Vehicle Service Contracts- Reinsurance in the annual Dealers’ Choice Awards national survey sponsored by Auto Dealer Today magazine.

This is the sixth Diamond Award for Portfolio, matching its achievement from 2008-2010 and 2014-15. Portfolio has never been ranked less than Platinum, the second-highest award.

“We are greatly honored that our dealers have given us this top Diamond award for the third year running,” said Brent Griggs, President and CEO. “Their highest satisfaction with our reinsurance programs is what we work for every day.”

Added Steve Burke, Founder and Chief Executive of Sales, “I want to again thank all of our dealers for this vote of confidence in Portfolio. We strive for ongoing excellence and that effort is validated by our top ranking in this category. I also want to emphasize we recognize that the award was earned from the combined efforts of our agents, Managing Directors, Reinsurance Specialists and our home office team.”

“So I also thank all of our independent agents, who are the face of Portfolio in the dealerships every week, and our Managing Directors and Reinsurance Specialists who support our agents and dealers,” Burke continued. “I recognize their dedicated service to the dealer’s goals and objectives is a big reason why dealers choose Portfolio as the top reinsurance provider in the country year after year.”

The survey was conducted over four weeks during March and April of this year in an audited process where hundreds of dealer principals and other dealership personnel scored their satisfaction with providers in 29 categories of products and services. Survey respondents are asked to cast votes only for providers with which they have firsthand knowledge and experience.

In addition to identifying their primary providers in each category, respondents must rate their providers in four areas: (1) the product or service provided; (2) customer support and service; (3) the overall value for dollars spent; and (4) whether the dealer would recommend the provider. The quality of the votes is weighted more heavily than the quantity in order to level the field for smaller providers.

The complete list of winners, as well as any provider or finance company that rated higher than the group average score in any category will be published in the July 2016 print issue of Auto Dealer Today magazine and online at www.autodealertoday.com. Award winners will be honored at the Industry Summit in Las Vegas at the end of August this year.

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Scott Smith Appointed Manager of AUL Operations and Service Support Departments

NAPA, Calif. – AUL Corporation is proud to announce the promotion of Scott Smith to lead the operations department in addition, to his role as the service support manager. Scott joined AUL nine years ago as a customer service representative and then was appointed a claims team leader before being promoted to the service support manager position. In his new role, he will bring leadership and innovation to the combined synergies of the two departments as AUL continues to grow year over year. The operations department is the underwriting and processing center for AUL.

“Scott is an inspirational leader that has taken our service support team to new levels,” said Jimmy Atkinson, COO. “We have a very high commitment to customer service and [we] answer every call personally through that team, handling over 30,000 calls per month. Scott has developed processes and training programs and even, more importantly, the spirit of teamwork that we know he will bring to our operations group.”

Scott replaced Jackie Mathews, who was one of the first employees at AUL. Jackie made the decision to step back from her manager role and become a team member again as she prepared for retirement after being an AUL employee for well over twenty years. “Jackie is employee number three!” said Luis Nieves, founder and CEO. “When we were first starting AUL, we folded brochures and pitch kits in Jackie’s basement, and she has been a loyal and dedicated part of AUL ever since,” said Nieves.

Also, Scott has promoted Kim Freemen to the position of team leader from our Sales Support Team, joining Isabel Gutierrez in that role. Also, Heath Rosa has been named operations analyst. These changes reflect the talent and bench strength at AUL and further the commitment to providing agents, dealers, and contract holders with unsurpassed service.

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TimeHighway.com, CIMA Systems Partner on Service Scheduling

NAPLES, Fla. —TimeHighway.com, an online service appointment scheduling tool for auto dealerships, has partnered with CIMA Systems to deliver a complete service communication and appointment tool for dealer websites.

“Over the years I have looked at just about every automotive marketing vendor, and CIMA Systems offers one of the most comprehensive and robust solutions I have seen,” said TimeHighway.com President Karen Dillon.

CIMA Systems, owner of a patent-pending automated customer interaction tool, has been the highest rated “Ownership Marketing Company” for the past five years on DrivingSales.com, as voted by dealers.

“We are honored to partner with TimeHighway.com to offer dealers the most advanced service marketing and scheduling system solution on the market today,” said CIMA Systems President & CEO Gary Nixon.

CIMA Systems offers seamless integration with TimeHighway.com. So when a customer receives a service communication through CIMA Systems, such as a service due or special promotion notice, the customer can easily book that service appointment by clicking the “schedule service appointment” embedded link. It then automatically identifies the customer and their vehicle and opens the dealership’s service appointment calendar within TimeHighway.com.

Alternatively, consumers can call a toll-free appointment hot line number that’s specific to the dealership. It will greet the customer by name, automatically log their vehicle’s VIN, and then informs them of open-appointment availability.

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