Tag Archive | "service contracts"

GWC Warranty Introduces Improved Coverage Lookup Tool

WILKES-BARRE, Penn. – GWC Warranty, the best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has improved its online coverage lookup tool to better assist drivers in obtaining critical vehicle service contract information.

As part of GWC Warranty’s promise to deliver best-in-class customer service to dealers and their customers, the coverage lookup improvements include both aesthetic and functional enhancements designed to help drivers quickly find coverage information they need. A redesigned layout makes it easier to enter required information while downloadable electronic contracts provide drivers an added level of detail about their coverage.

With the availability of electronic contracts through the coverage lookup tool, customers simply need to enter their last name along with either an ID card number or the last six digits of their VIN. Providing this information will initially display a coverage snapshot with mileage, coverage level, dealership, expiration and term information. A new coverage details link is also now available, which will provide drivers with a soft copy of their contract where they can find additional terms, conditions, policies and component coverage information.

The enhanced coverage lookup tool is the latest in a series of technology enhancements GWC Warranty has introduced to help provide a best-in-class customer service experience to dealers and their customers. In addition to resources such as the Dealer Portal and the GWC Warranty Dealer App for iPads, the company also introduced a new website in 2016. Each technology enhancement was designed with the intention of making service contracts seamless, intuitive and easy-to-use for dealers and their customers in a way that aligns with GWC’s No Worries, Just Drive experience.

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VSCs in 2016: New Terms, New Costs

For the 2016 model year, there are some major changes in the warranty market which will impact service contracts.

First, of course, it will increase the costs for the same service contract. Some claims that were previously covered by the manufacturer’s warranty will now be covered under the service contract. Second, the claims would be projected to occur, on average, earlier in the contract period. Therefore, the revenue should be recognized — or premium earned — more quickly than in the past.

What is the impact?

For an administrator, the reduced claims covered by the manufacturers are unwelcome news. On the positive side, the decrease in warranty terms increases the “value perception” of a service contract. Unfortunately, there are no easy answers in addressing the impact of the additional coverage without a detailed analysis of actual claims. The decrease in powertrain coverage will not increase claims equally by make, since some makes will have proportionally more claims in the powertrain portion than other makes.

The impact on service contract costs is a complicated question and there are a number of factors to consider:

  • Make/model of the car: There will be variation in the powertrain claims by vehicle.
  • Starting mileage: Since the time limit remains unchanged, used vehicles with remaining warranty will be impacted less. For example, a used car with 36,000 miles that is three years old will have minimal cost increase since the warranty would be active for two more years in both cases.
  • Driving patterns: Notice that the time remains the same and the new term offers 12,000 miles per year while the old term averaged 20,000 miles per year

In order to calculate the impact of this change, we made assumptions which are general in nature and may not be appropriate for a specific book of business. The assumptions are that powertrain costs are 50% of total service contract costs.

In addition, we assumed claims would increase by 10% per year as the car ages. Finally, we assumed the contract holder would drive on average 15,000 miles per year, with some driving as few as 8,400 miles per year and others 21,000 miles per year at most.


Note that the increase in costs is only a rough estimate due to the decrease in warranty terms; it would not include any increase due to new technologies or more expensive repairs.

Why the increase in costs? Note that the previous warranty of five years/100,000 miles effectively eliminated the powertrain portion except for the last year. Relatively few drivers “miled out” of the previous warranty. Effectively, the new terms penalize the high-mileage drivers, because a normal driving pattern would not have exceeded 60,000 miles in five years by a great margin.

Earnings are also included under a “Reverse Rule of 78s” method. This method is often used for earning new car vehicles. It uses a sum-of-the-digits method in which the earnings are in proportion to the month. For example, in Month Three of a 12-month contract, the earnings would be (1+2+3)/ (1+2+3+4+5+6+7+8+9+10+11+12) or 6/73 or 8.2%. So in Month Three, a total of 8.3% would be earned.

While this method is easy to implement, it only does a fair job of approximating earnings. It tends to earn too fast early in the contract when there is very little exposure due the manufacturer’s warranty.

More interesting are the hypothetical earned experience curves. While the examples above are hypothetical, it does show that earnings will speed up to some degree under a decreasing manufacturer’s warranties.

Are you still using triangles?

Actuaries typically use triangles when analyzing service contracts. They are typically organized by purchase date, term and type of car. They are easy to produce but past trends can be problematic. In this case, the patterns in the past will show too little development at the end of the contract. If you don’t adjust for this type of exposure, you will not only be facing increased costs but may not realize for a number of years. We prefer “triangle-free” approaches using miles outside the warranty. We will discuss this more in a future article.


Of course, a detailed analysis of the specific factors in your book would be necessary to quantify the impact of a change in the manufacturer’s warranty. Extended eligibility is another concern for a couple of reasons. First, these vehicles will show significantly different earnings patterns since the expiration of the manufacturer’s warranty will occur sooner. Also, the manufacturer may extend the warranty on these vehicles.

It is important for administrators to know both the underlying cost and the correct earnings rate of their book of business. Administrators need to be prepared to understand the impact of these changes on their service contract offerings.

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GWC Warranty Announces Product Expansion

WILKES-BARRE, Pa. – GWC Warranty, the best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has announced an expansion to its industry-leading product set.

Highlighting the changes to GWC’s expansive product set are upgraded terms for exclusionary coverage levels. GWC is now offering exclusionary coverage on vehicles with starting mileage as high as 150,000 miles. Additionally, GWC is introducing new exclusionary terms of three and six months to provide dealers with even more options for providing a higher quality of coverage that rivals a manufacturer’s factory warranty.

“At GWC, we understand that our dealers are a diverse group with vast array of product needs suited to their individual businesses,” said GWC CEO and President Rob Glander. “These changes add to our already expansive and flexible product set while giving dealers more options to choose from when creating a service contract program that is tailored to their specific business needs.”

In addition to the improvements to GWC’s exclusionary offering are upgraded terms for select stated component plans. Now, stated component coverage is available on vehicles with starting mileage as high as 200,000 miles. This new mileage eligibility is complemented by stated component term lengths of three and six months – all designed with flexibility in mind to meet the diverse needs GWC’s dealers and their customers.

Starting today, GWC dealers can log into the GWC Dealer Portal to view the new mileage eligibility and term lengths available to them as well as pricing for these newly added plans.

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AutoTech Protect Launches Technology-Focused Service Contract in 47 States

CARMEL, Ind. — AutoTech Protect, the first true technology-focused service contract in the F&I industry, has officially been released. It is designed to cover the potentially highly expensive technology components that today’s vehicles are often equipped with, such as touch screens, GPS/Navigation systems, Bluetooth components, and interactive radio systems such as Apple CarPlay® and Android Auto® (for a full list of coverage, please visit autotechprotect.com).

AutoTech Protect is designed as an option for dealerships to offer to consumers who won’t purchase an exclusionary (“bumper-to-bumper”) service contract, typically because of price or payment constraints. Because AutoTech Protect doesn’t cover items such as the engine and transmission, it can be offered at half the retail price of the lead exclusionary plan, yet dealerships can maintain similar margins, while consumers receive modern technology coverage.

“We don’t envision this as being the primary service contract sold in the F&I office,” said Shawn McCool, Founder of AutoTech Protect. “It is designed to be offered after a customer has rejected the lead service contract offering, rather than compete with it. Therefore, if a consumer purchases AutoTech Protect, it is truly “found” revenue for the dealership, without overlap or cannibalization of their lead service contract plan. And, data from our 15 store pilot confirms this. The lead service contract provider’s volume was not affected. Yet, over 15% of the customers that declined the lead provider’s plan purchased AutoTech Protect, again resulting in “found” revenue for the dealership.”

AutoTech Protect is fully insured like most service contracts, and is available to both franchise as well as independent dealers. It is offered primarily through the agent model, and unlike some other F&I product providers, AutoTech Protect is being offered as a “protected territory” agent model — the company limits the number of agents who can market the product in a given geographic area. This approach is rather unique in this segment of the F&I product industry.

“This is a win-win-win for the consumers, dealers, and agents. AutoTech Protect provides our agents with another great product to market, and a potentially exclusively one, from their portfolio. And dealers now have a new opportunity to offer a cheaper alternative service contract to their customers that decided not to buy their lead exclusionary plan ,” said McCool. He continued,” It’s also great to have a product that helps overcome the ‘perceived quality’ issue, where consumers believe the vehicle they’re buying is so well-made, there is little chance of a mechanical breakdown. We focused on potentially expensive technology components to cover, and those are components consumers simply can’t maintain.”

AutoTech Protect is available for both new and used vehicles (up to 10 years old and 100,000 miles). Currently, the program is available in 47 states, with administration partner American Colonial Administration in Dublin, Ohio — a subsidiary of Innovative Aftermarket Systems (IAS) — and insurance partner Dealers Assurance Company (DAC), which is rated A- (excellent) by AM Best.

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GWC Warranty and defi SOLUTIONS Complete Partner Integration

WILKES-BARRE, Penn. – GWC Warranty, the best-in-class provider of vehicle service contracts and related finance and insurance products sold through automotive dealers, has announced its integration with defi SOLUTIONS, the industry’s leading browser-based loan origination platform.

GWC’s integration with defi SOLUTIONS means that automotive lenders and their dealers will be able to seamlessly process GWC vehicle service contracts through defi’s leading-edge web-based lending system.

“Integrating with a forward-thinking company such as defi SOLUTIONS was a clear and natural fit for us at GWC Warranty,” said Rob Glander, CEO & President of GWC Warranty. “defi’s dedication to creating an affordable, scalable, easily accessible loan origination system directly aligns with GWC’s mission to provide our partners innovative technology that helps them be more efficient and progressive.”

“We are glad to offer integrated pricing and programs with GWC. GWC provides targeted service programs that help our lenders keep consumers on the road, which in turn helps protect the consumer and the lender from additional losses,” said Stephanie Alsbrooks, CEO and Founder of defi SOLUTIONS.

The defi-GWC integration offers automotive lenders more convenient and seamless access to vehicle service contracts on the same web-based platform they are already using. By tapping into each other’s vast and growing lender networks, GWC and defi are helping innovative lenders drive incremental cost efficiencies and business process enhancements instantly upon implementation of the defi SOLUTIONS system.

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GWC Warranty Unveils New Website

WILKES-BARRE, Penn. – GWC Warranty, the best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has introduced a new, modern, refreshed version of GWCWarranty.com.

Highlighted by a renewed design that is easy to navigate with helpful interactive content and intuitive contact tools, the new GWCWarranty.com was designed with dealers and their customers in mind. Most notably, the new GWCWarranty.com boasts new tools to find a local dealer consultant, locate a nearby service facility and look up coverage, as well as a more dynamic and responsive design optimized for desktop, mobile and tablet browsing.

“At GWC, we realize that our website is heavily relied upon by our dealers and their customers across the country as a source for information about our business,” said GWC CEO and President Rob Glander. “This new website helps our online visitors more easily locate the information they need when they need it. It is a true reflection of the best-in-class service we commit to delivering each and every day.”

In addition to more interactive content that provides visitors a fresh look into how GWC provides its unrivaled “No Worries, Just Drive” experience, those clicking through the new GWCWarranty.com can enjoy easier access to helpful information and avenues to communicate with GWC. Informational videos and concise FAQs help visitors learn how to file a claim, request a duplicate ID card and renew, upgrade or transfer a contract. Meanwhile, simple, direct contact forms allow users to request more information or submit feedback with the click of a mouse.

Also receiving a facelift through this process was GWC’s award-winning blog, Accelerate. Winner of the 2015 Automotive Communication Award for Best Business-to-Business Blog, Accelerate has delivered helpful news and know-how to nearly 6,500 visitors since its inception in April 2015. The new format is designed to allow more seamless browsing so dealers can scan historical blog articles for topics, tips and best practices most useful to them.

“In the past two years, a significant increase in traffic to GWCWarranty.com brought about the need to simplify and improve the GWC Warranty online experience,” said GWC Vice President of Marketing Kate Eltringham. “We are confident that this new website is constructed in a way that makes vital everyday information about GWC more readily accessible for dealers and drivers alike.”

To learn more, you can visit the new website at www.GWCWarranty.com.

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