Tag Archive | "Scott Smith"

Scott Smith Appointed Manager of AUL Operations and Service Support Departments

NAPA, Calif. – AUL Corporation is proud to announce the promotion of Scott Smith to lead the operations department in addition, to his role as the service support manager. Scott joined AUL nine years ago as a customer service representative and then was appointed a claims team leader before being promoted to the service support manager position. In his new role, he will bring leadership and innovation to the combined synergies of the two departments as AUL continues to grow year over year. The operations department is the underwriting and processing center for AUL.

“Scott is an inspirational leader that has taken our service support team to new levels,” said Jimmy Atkinson, COO. “We have a very high commitment to customer service and [we] answer every call personally through that team, handling over 30,000 calls per month. Scott has developed processes and training programs and even, more importantly, the spirit of teamwork that we know he will bring to our operations group.”

Scott replaced Jackie Mathews, who was one of the first employees at AUL. Jackie made the decision to step back from her manager role and become a team member again as she prepared for retirement after being an AUL employee for well over twenty years. “Jackie is employee number three!” said Luis Nieves, founder and CEO. “When we were first starting AUL, we folded brochures and pitch kits in Jackie’s basement, and she has been a loyal and dedicated part of AUL ever since,” said Nieves.

Also, Scott has promoted Kim Freemen to the position of team leader from our Sales Support Team, joining Isabel Gutierrez in that role. Also, Heath Rosa has been named operations analyst. These changes reflect the talent and bench strength at AUL and further the commitment to providing agents, dealers, and contract holders with unsurpassed service.

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DRIV Technologies Responds to GM Maintenance Cutbacks

SCOTTSDALE, Ariz. – GM announced on Wednesday, March 11, 2015 that they would reduce their coverage for their free maintenance program on Chevrolet, Buick, and GMC vehicles for 2016 model year cars. This comes in addition to extended powertrain warranty reductions for Chevrolet and GMC.

Ryan Williams, President of DRIV technologies and Fidelis PPM, a leading provider of dealer-branded PPM programs, says “this is an excellent opportunity for Dealers to cement the value of their own dealership maintenance programs with their customers. The DRIV platform allows our dealers unlimited flexibility to make changes on the fly and control their own destiny as the OEM comes in and out of the PPM market.”

Fidelis PPM’s unique model for prepaid maintenance is built around building Dealer loyalty vs. manufacturer loyalty. While GM feels that the data from their maintenance program hasn’t netted the returns they were hoping for, Fidelis PPM has a proven track record of increasing customer retention for Dealers from a dismal industry average of 11% to an impressive 67% or more!

Scott Smith, Dealer principal of automotive associates of Atlanta, which is part of the Ken Page auto group, says “I have been using the DRIV platform to create my own PPM plan for close to five years. I am able to make any change I need to as quick as I need to and react to each OEM individually. As a result we lead each market for customer retention in for all four franchises.”

Fidelis PPM specializes in developing partnerships and integrations for their product that make it easy to sell in the finance department, service drive or preloaded on every vehicle – new or used. In fact, Fidelis PPM is approved by Ford Credit for their e-contracting platform and they also provide a turnkey wrap program for GM, Toyota, Mazda and any other manufacturer that provides a maintenance plan.

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