Tag Archive | "reconditioning"

Dent Wizard Rolls Out New F&I Programs


ST. LOUIS – Dent Wizard International is expanding beyond the appearance protection menu offerings it’s known for with the introduction of three new F&I programs.

The new lineup begins with AlwaysNu, which features base coverage for road hazard tire-and-wheel, cosmetic wheel repair, roadside assistance service and rental car reimbursement of up to $50 per day. Customers have the option to add any or all of the following coverages: dent repair with a hail benefit; windshield repair; interior repair; and key protection featuring Tile technology.

Tile uses Bluetooth to communicate with an easy-to-use companion app on a smartphone or tablet.

The F&I product provider also rolled out Nu Key, a key protection product featuring Tile, key lockout service, roadside assistance and rental car reimbursement of up to $50 per day.

Also included in the rollout is Ding Shield One, which features base coverage for dent repair, plus a hail benefit and rental car reimbursement of up to $50 per day. Buyers can also add cosmetic wheel repair; windshield repair; interior repair; cosmetic bumper repair; and key protection featuring Tile.

“These new F&I programs allow us to apply our proven customer service, product reliability and technician expertise beyond cosmetic reconditioning,” said Lindsey Bird, Dent Wizard’s senior vice president of F&I. “F&I managers can now offer their customers more of the right choices in easy-to-buy programs that let them drive off the lot with greater peace of mind. Customers are protected from the unexpected incidents that affect the safety, appearance, operation, and value of their new purchase.”

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Dent Wizard Opens New Call Center


ST. LOUIS — Reconditioning and appearance protection provider Dent Wizard International recently moved its F&I division, customer service and claims management team to a new facility near the company’s headquarters there. The move was driven by the continued growth of Dent Wizard’s F&I business, officials said.

The new 3,800-square-foot call center, located just one mile from Dent Wizard’s headquarters, will accommodate all full-time employees who manage phone/online claims and customer inquiries for consumers as well as for Dent Wizard’s major partners, including dealer group and F&I insurance companies.

That team has tripled in four year, with the new space offering room for further growth, officials said.

With the move to the new call center, Dent Wizard has transition to a web-based communications service. The service, from NewVoiceMedia operating on a Salesforce Service Cloud platform, ensures that communications will not be interrupted in the event of a landline phone system failure at the call center.  It also allows Dent Wizard’s multilingual call center agents to work remotely, if necessary.

“We believe our industry-leading products and services are the best because they’re delivered and managed by our staff and techs, with minimal reliance on out-sourced people,” said Corey Schroeder, Dent Wizard’s director of F&I operations. “This investment in our team of dedicated, domestic employees is another example of our commitment to superior customer service and quality control.”

The new call center is located at 1801 Riverport Drive in Maryland Heights, Mo. For more, click here.

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Dent Wizard Hires Vice President of Customer Development


ST. LOUIS —  Paintless dent removal provider Dent Wizard International announced the hiring of Ryan Briggs to the newly created position of vice president of customer development. He will report to Mike Black, the company’s senior vice president and COO.

Briggs will primarily focus on the Top 150 dealer groups, expanding the company’s relationships with those groups, particularly with Frontline Fast by Dent Wizard, a SMART reconditioning program. He will also be responsible for expanding services and programs with nontraditional resellers.

“Ryan has a proven track record for follow through and communication with customers and prospects, which are critical attributes for Dent Wizard’s superior customer service,” said Black. “His knowledge and passion for what we do will help our customers sell cars more quickly and for more money. He’ll be a valued partner to dealership groups that want to consolidate their recon services.”

Briggs brings more than a decade of professional experience to his role. He most recently served as national sales manager for DigitCut Systems, which specializes in installing automotive aftermarket products, including window tint and clear overlay paint protection film. He has a bachelor’s in economics from the University of Oklahoma.

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