WESTERVILLE – NAC announced the expansion of their online technology to now include a new 24-hour online claims submission service.

Designed to address the efficiency gaps and time-of-day restrictions vehicle dealership service departments work within, the new 24/7 online claims system enables quick and simple submission of claims to NAC whenever it is most convenient for their dealership clients.

The system was designed under the direction of Steve Juresich, Senior Vice President of Claims at NAC based on first-hand knowledge and experienced service department personnel input.

“We have clients across the U.S. in different time zones working vastly different schedules, and we needed a way to offer the same level of service and convenience to ALL of them, not just those sharing the same service hours as NAC,” said Steve Juresich.

“Now, no matter where the service department personnel are, they can still continue the claims process by submitting information to NAC online — any time. It’s really about making it as simple as possible for our clients to do business with us,” Juresich stated.

NAC’s claims system, which launched on December 1st, is now accessible free-of-charge to all of their clients.

Simple to manage and effortless to navigate, the new claims system enables immediate claims processing with just a few key strokes, offers service personnel 24/7 convenience for greater efficiency within their dealership’s service department no matter the location or store hours, and can be easily adapted to the changing needs of the industry.

WESTERVILLE – NAC announced the launch of ExpressLane™ 2.0, their next generation online dealer contracting system.

ExpressLane™ was designed to address the efficiency gaps and sales challenges within the service contract market today, create a foundation for more technology-driven business, and bring new opportunity and profitability to agents and their dealers.

Capable of endless expansion of products and services, the forward-thinking ExpressLane™ system is simple to manage, effortless to navigate, and easily adapts to the changing needs of the industry.

“The dynamics of most businesses have changed to include technology in business planning. Today, you’re not only defined by your products and services, but by your technological ingenuity and capabilities. The advanced architecture of ExpressLane is built to seamlessly and cost-effectively integrate with all other industry-related systems through API’s and web services,” said Joseph Pesce, NAC Director of IT.

The innovative eBusiness suite offers all dealers real-time access to rates, on-the-spot contract creation/submission, areas to save draft contracts, recall, edit, or submit in batches later, and built-in 0 percent contract financing that recalculates monthly payments on-the-fly.

The long-anticipated release of ExpressLane 2.0 incorporates powerful new tools for online rate development, changes and quick implementation, and the ability to create and submit RV service contracts for motorhomes and towables.

“ExpressLane 2.0 is a huge shift of power. Bringing recreational vehicle plans online opens the doors for any non-VIN based vehicle service contract, because it allows dealers to rate by year, make, and model, guiding you through to a finished PDF contract,” said Paul Leary, NAC National Strategic Relationship Manager.

ExpressLane’s browser-based interface also makes it accessible from any internet-connected device, regardless of operating system, and enables real-time, interactive functionality.

PALOS VERDES – Intersection Technologies, Inc and its aftermarket industry leading e-contracting platform of F&I Express has entered into agreement and has added NAC Vehicle Service Contracts to its e-contracting platform.

F&I Express is an e-contracting platform for the aftermarket F&I marketplace. It provides the dealer one place to go to rate, e-contract and e-sign for all of their aftermarket F&I product administrators and providers.

The addition of NAC Vehicle Service Contracts on the F&I Express platform will enable NAC dealers to econtract NAC Vehicle Service contracts along with other ancillary F&I products that they may sell. The F&I Express process requires no redundant data entry for the dealer along with a great User Interface to make the process very easy.

Over the coming months F&I Express will be aggregating additional aftermarket administrators on its platform to make it one place for a dealer to go for all of their aftermarket products needs.

“The addition of NAC to the F&I Express platform enables both F&I Express and NAC to provide dealers more alternatives to efficiently and effectively electronically process aftermarket F&I products,” says Brian Reed CEO and President of Intersection Technologies.

“Our goal is to make the F&I Express platform the easiest way for dealers to e-contract all of their aftermarket products,” Reed said.

Commenting on joining the platform, Christina Schrank, Vice President of Marketing, with NAC stated, “NAC is excited about our partnership with Intersection Technologies, Inc as this will provide our mutual customers nationwide greater efficiency which in turn will positively affect their profitability.”

NAC has hired two new employees to join the Westerville, Ohio-based provider and administrator of vehicle service contracts and ancillary products.

Paul Leary is the national sales manager/strategic relationship manager. Previously, he was national sales director/business development leader for Warranty Solutions. Leary’s new duties with NAC include working with agents in the western United States and building on NAC’s recent expansion initiative.

Henry Paoli is the national business development manager. He has served as the southeastern United States regional sales manager for Warranty Solutions. Paoli’s new duties with NAC include managing agents in Ohio and Michigan, recruiting new agents and focusing on current client relationships.

WESTERVILLE, Ohio — NAC, a service contract sales and administration company, has hired Stephen Anderson as vice president of sales. In his new role, Anderson will expand, create and lead new sales and training initiatives for NAC, and their sales team, agents and clients throughout North America.

“From the start, I was impressed with NAC’s outstanding team of people and their dedication to answering customer needs with agility, flexibility and a can-do attitude. I look forward to driving profitable growth for NAC, getting back to the basics of this industry, and having a lot of fun,” Anderson said.

Anderson has more than 35 years of experience in the automotive industry, which he grew and developed – from trade-schooled mechanic and claims customer service, to service contract sales and technology – to become a well-respected sales management executive. He is a dynamic leader with a background that includes industry-changing software systems design and implementation for aftermarket products.

“Steve has a terrific understanding of the service contract industry. His extensive experience, and abilities to inspire, assist and lead change, along with his up-beat attitude and fresh ideas are welcomed and appreciated. We’re excited to have him on-board and looking forward to continued profitable growth as we expand our training, technology and Web-based initiatives,” says Bill Speaks, CEO of NAC.

Anderson’s experience also includes fixed operations, fleet leasing, customer service and sales training. Prior to his position at NAC, Anderson was the western U.S. sales manager for Warranty Solutions – a part of Wells Fargo Dealer Services – in Denver. He was responsible for supporting both agents and corporate sales reps, and was instrumental in the development of business-to-business Web initiatives (e-contracting, online contract registration and claims submission), as well as many of their dealer participation, reinsurance and retrospective commission programs in place today.