Tag Archive | "GAP"

GAP – Where Do We Go From Here?


While publicly available data is not available for GAP writers, it is clear of that 2011 will go down as a profitable year for GAP Insurance.

This is due to two factors: the lower leverage permitted by the credit markets and the high value of used cars.

How does GAP work?

Why do these factors have such an impact on the results for GAP insurance? Remember that GAP covers the difference between the book value and the loan value. Therefore the book or actual cash value of the vehicle acts like a very high deductible in a traditional insurance policy.

When customers are allowed to finance more for their vehicle, this increases the loan value and therefore increases the GAP severity.

Also, when a claim is submitted, the increase in used car prices means that the auto insurance policy will pay more for their vehicle since it is worth more in the marketplace.

Because GAP covers the difference between these amounts, it is very sensitive to changes in these values. For example, a 10 percent increase in used car prices might imply a 40 percent reduction in GAP losses.

Trends in Financing

First and most important the availability for consumers to finance more than the MSRP of the vehicle is still under pressure.

The financial crisis of 2008 caused the banks to restrict the amount of financing for vehicle purchases. While there is some evidence that banks are increasing the amount that they will finance, restrictions that were instituted in 2008 have not been fully removed.

For the F&I industry, this is been a benefit and a detriment. While the lower leverage ratios are a benefit to the GAP underwriters, the lack of additional funds for the consumer may limit some F&I product purchases.

As we move into 2012, we expect to see further loosening of the loan-to-MSRP ratio requirements. However the extent of this will obviously be determined by the market and the general economic recovery as well as the banks appetite for risk.

The Manheim Used Vehicle Value Index

The other factor that has favorably impacted losses is the strong pricing in the used car market.

As you can see from the graph, the index of used vehicle values is at or near an all-time high.

Index of Used Vehicle Values

The index is published monthly by Manheim Consulting and is available on their website at www.manheimconsulting.com.

The index is based to January 1995 where January 1995 is equal to a value of 100.

The transactions that make up the index represent a substantial portion of the used vehicle market and are compiled from auction sales of mostly late model used cars.

Recently we spoke with Tom Webb, chief economist of Manheim consulting and the author of this index, about what he sees as the future direction of used vehicle values.

We wanted to know his thoughts on why the market for used cars was so strong. He said that the increase in used car values was not only due to increased demand for used cars but also a reduction in the supply of late model used cars.

This reduction in supply is due to a number of factors. First, the new vehicle sales in 2008 and 2009 were much lower so this has led to a corresponding decrease in the availability of late model used cars from those model years.

Second, the number of vehicles purchased by rental car companies decreased in 2008 and 2009 so there are less late-model used cars from that source as well.

In addition, vehicle manufacturers were less likely to lease their cars in 2008 and 2009 over concern about the amount of residuals for those deals. Since leasing will generate a late model used car sale a few years down the road, the decline in leasing during this period is reflected in fewer vehicles for sale now.

Also, the number of repossessions has declined recently from 2008 and 2009 further restricting the supply.

Finally, there were certain issues with particular makes models that impacted their supply in 2011.

For example, the Japanese earthquake in 2011 severely impacted the supply of certain models for Honda dealers. There was a corresponding increase in the value of the used cars for those models.

What should we expect in 2012?

First we will expect that rental market sales will go up in 2012 as purchases made over the last year begin to find a way into the used vehicle market.

It would also expect that the supply disruptions in 2011 will not continue into 2012. Therefore those models that were impacted by this distraction would probably see declines in the used car prices.

Leasing is again popular due to the strong residuals and corresponding low lease payments. This will generate future supply in the marketplace.

But the biggest question is the sales and supply of new vehicles.

There’s no doubt that the automobile manufacturing business model has changed over the past five years, for example, there was a profitable year in 2011 with 13 million vehicles sold versus severe losses in past years with sales much higher.

Under the new business model, it appears that new car inventories on dealer lots have declined substantially. Due to this lack of supply at the lot, some consumers may be opting for late model used vehicles

Whether automakers continue to limit the supply of new automobiles to ensure profitability per unit or return to a model of a large number of vehicles produced is an unanswered question.

In addition to GAP, other products are being introduced which capitalize on the high value of used cars. These include trade in value protection.

Whether these products remain viable in the future will depend on the relative high value of used cars.

Based on all these factors we would expect that 2012 would remain a profitable year for GAP underwriters. But we also would expect that 2011 was the “low water mark” for losses.

Underwriters should remain diligent in monitoring both the credit market and the used car market for future direction of their results.

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New F&Idol Videos Available Now


The magazine has posted new video footage of the five F&Idol category winners running through their product pitches. The following videos were put together by the F&Idol contest’s sponsor, IAS. If you’d like to read our feature about each of the five winners, click here. Or if you’d like to read our profile on overall winner GP Anderson, click here.

 

OVERALL WINNER and Best GAP Presentation
GP Anderson, Thielen Motors

 

Best Theft Protection Presentation
Raymond Borg, Suburban Toyota

 

Best Service Contract Presentation
Chris Bonilla, Auburn Chevrolet

 

Best Tire & Wheel Presentation
Paul Vender Kamp, DeNooyer Chevrolet

 

Best Key Replacement Presentation
Jim Hesselgrave, Crown Honda

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American National Insurance Company-Credit Insurance Division and Family First Dealer Services Announce Strategic Partnership


JACKSONVILLE – American National Insurance Company-Credit Insurance Division (ANICO-CID) announced an agreement with Family First Dealer Services LLC (FFDS) to market and administrate its Guaranteed Auto Protection (GAP) Waiver program nationwide.

“Over the past eight months ANICO-CID and FFDS have redesigned and updated what we believe to be one of the best GAP waiver programs in the market today, and we are excited to be partnered with FFDS and their leadership team.

Since the beginning of GAP the members of FFDS have been some of the best innovators and leaders, and with our combined experience, commitment to the market, and financial stability of our parent company American National Insurance Company, we look forward to growing this line of business,” says Jim Pangburn senior vice president of ANICO-CID.

“I could not be more excited about our involvement with Jim and his team on the redesign of the GAP product, and look forward to a long partnership with ANICO-CID,” says Tony Wanderon president and CEO of FFDS.

“Our goals were to build a product that is competitively and properly priced, with benefits that fit today’s consumer and dealer, and we have done that. We also know that having a great product is only one step in the process, the next and most important is having great agents. We clearly understand and respect the importance of the agent in supporting their dealers. We know the agent is the key to the relationship and we recognize the dealer is the agent’s customer, our role is to do everything we can to help them in that effort,” says Wanderon.

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G.P. Anderson Named 2011 F&Idol Winner


Readers of F&I and Showroom voted Greg Paul “GP” Anderson the winner of the magazine’s inaugural F&Idol contest, sponsored by Innovative Afermarket Systems. The F&I manager for Thielen Motors, Park Rapids, Minn., was honored during a special ceremony at the publication’s Industry Summit 2011.

Anderson was one of five finalists vying for the top prize, a check for $2,500 and the F&Idol trophy. He also will appear in the magazine’s November issue, which will offer a closer look at the more than 20-year F&I pro.

“Attitude determines your altitude,” Anderson said during his acceptance speech at the conference. “The world doesn’t care how old you are, your profession. Money follows service, period. And the way to provide excellent service is to be a master in your art.”

The F&Idol contest was launched in mid-July. Readers of the magazine were asked to submit their best on-camera F&I presentations in five categories: Vehicle Service Contracts, GAP, Tire and Wheel, Key Replacement and Theft Deterrent.

The videos had to be less than five minutes long, and each contestant was asked to successfully handle at least two objections. Judging those videos were: Gregory Arroyo, the magazine’s executive editor; Bob Corbin, IAS; “Mad” Marv Eleazer, magazine columnist; Ron Reahard, Reahard and Associates Inc.; Steve Veldkamp, Great Lakes Co.; Alan Miller, CNA National Warranty Corp.; Robert Harkins RAH Consulting; and Randall Crisorio, president and CEO of United Development Systems.

Anderson was the winner in the GAP category. Other winners included:

  • Vehicle Service Contract: Chris Bonilla of Auburn Chevrolet, Auburn, Wash.
  • Key Replacement: Jim Hesselgrave of Crown Honda, Pinella Park, Fla.
  • Tire and Wheel: Paul Vanderkamp of DeNooyer Chevrolet, Kalamazoo, Mich.
  • Theft Deterrent: Raymond Borg of The Suburban Collection, Troy, Mich.

In early September, F&I and Showroom magazine asked readers to vote online for the overall winner, creating a voting site that showcased the videos submitted by the five category winners. More than 4,500 votes were received, with Anderson receiving more than 50 percent of the vote.

“What an exciting contest, and I’m looking forward to doing it again next year,” said Arroyo. “Each of our category winners did a stellar job. As for GP, well, his use of personal stories is what really impressed our judges. And by the voting, it was clear that’s what impressed our readers.”

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Invitation for Review – GAP


Gary Fagg, a consulting actuary with CreditRe and one of P&A Magazine’s Actuarial channel contributors recently approached P&A to review some online GAP protection material that he will be providing AFIP for their certification program for F&I professionals.

His experience in the actuary, accounting, risk management, and risk transfer solutions related to vehicle protection products, precedes him and he has been asked to speak at the upcoming Vehicle Service Contract Administrators Conference held at the Las Vegas Hilton from September 26-28.

The editorial staff here at P&A Magazine thought who better to open the review to than our own Provider and Administrator subscribers because you are the experts in the industry. So, we are inviting you to click on the following link to review and comment on the material to be presented.

GAP Protection Offered by the F&I Office in Conjunction with a Retail Installment Sales Contract

The basic questions we are asking of this material are:

  1. Does this document contain all the information an F&I practitioner needs regarding the GAP product?
  2. Are there any technical errors, omissions, or commentary?

We appreciate the time that any of our readers can contribute to reviewing the document provided in the link above and welcome any comments, corrections, etc. that you can provide.

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RoadVantage Taps F&I Administration Solutions for F&I Software Administration


AUSTIN – RoadVantage announced a partnership with F&I Administration Solutions, LLC that was signed in August 2011. They recently went live with F&I Admin’s SCS Auto software solution with various RoadVantage F&I products including: GAP, tire and wheel, appearance protection, key replacement & anti-theft.  

“Our solution presents many opportunities and efficiencies for a company like RoadVantage,” said David Trinder, CEO of F&I Administration Solutions. “RoadVantage is building innovative products, and our solution provides the ability to quickly develop and implement fresh approaches that will drive value.”

F&I Administration Solutions is a leading provider of software for the automotive F&I industry. Built specifically for automotive F&I product and service providers, the SCS Auto platform is a fully integrated, web-based solution that automates and streamlines the F&I product administration process.

In addition to being a complete solution that gives F&I product providers the necessary tools to run their back offices, SCS Auto is also connected to 15 menu systems for electronic rating and contracting.

“F&I Admin delivers an efficient administration of F&I products and at the same time allows us to be electronically connected to our dealers, said Garret Lacour, CEO of RoadVantage. “In an evolving F&I industry, and with a growing business such as ours, these requirements help us maintain our competitive edge.

Headquartered in Austin, Texas, RoadVantage offers dealers choices among the most popular and well-presented products and programs available including: Key Replacement, Tire & Wheel, GAP, Windshield, Interior/Exterior and a Multi-Shield offering. All programs are backed by an “A” rated insurance company and administered with high level customer service.

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