Tag Archive | "F&I"

RoadVantage Takes Dealer Training to the Next Level with Program Optimized for Web-Savvy Consumers


AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, today announced the launch of a cutting-edge dealership training program that has been optimized to help dealerships sell to today’s Internet-educated shoppers.

“Today’s dealership customers are a new breed of savvy – their shopping habits have evolved radically in the last decade,” said Garret Lacour, founder and CEO of RoadVantage. “Dealership practices must evolve accordingly.”

RoadVantage is offering F&I and sales operations training in partnership with The Academy, an Austin-based training center that has developed a curriculum specifically designed with today’s Internet-educated consumer in mind.

“The Academy’s uniquely developed process recognizes that a shift in mentality and focus is necessary in the face of today’s more informed customers,” said Tony Dupaquier, Director of The Academy. “Post-training surveys indicate that students who attend The Academy experience higher closing ratios, profit margins and CSI scores.”

The RoadVantage Dealer Training Program includes workshops for personnel at all levels within F&I and sales operations. The comprehensive training covers a wide range of topics and can take place onsite at the dealership, or at The Academy’s state-of-the-art training facility in Austin, Texas. Self-paced online training modules are also offered.

“Everyone knows consumers are researching and shopping online, so it’s time we equip dealers with the tools they need to effectively reach them,” continued Lacour. “This is a big initiative of ours. Last fall we created free online videos, available to all dealers nationwide, to drive consumer awareness of F&I programs before they go into the dealership to purchase their vehicle. Alongside our free online dealer videos, our new dealer training program is another example of how we are working to help dealers provide a better customer experience.”

The free dealer videos are available on the RoadVantage YouTube channel at http://bit.ly/2fWigrR. More information on the RoadVantage Training Program can be found at http://roadvantage.com/training.

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Quantech Software Inc Rebrands its F&I Product Line; Announces Q-DMS


Quantech Software Inc’s has dropped the word “Online” from its flagship products Q-F&I (Online) and Q-Menus (Online), and announced a new version of its software called Q-DMS. “For a few years there was a certain cache around being able to say your software was web-based so when we migrated our  Windows based menu and F&I products to the Web we added the word Online to them”, according to Mike Martin, Quantech General Manager. “Now that most everything is web based, we have dropped the word “Online”, Martin.  The entire Quantech software suite of products, Q-F&I, Q-Menus, and Q-GPS are now web-based. Quantech offers continued support for its Windows versions.

In addition to dropping the word Online, Quantech has added a new brand, “Q-DMS” to its line-up. “We are seeing more and more customers using our software to manage their dealership; “Q” is their DMS”, explains Martin. Q-DMS includes all of our integrations, inventory mgmt, deal mgmt, forms printing, as well as deal exports for accounting purposes. A fully integrated DMS solution with accounting, parts & service, purchasing, payroll, and ILM/CRM Lead management is handled thru its integration partnerships with Blue Skies Business Solutions (Peartree)DealerSocket, and others.

Dealerships using F&I tools only will continue using the Q-F&I branded product. “A significant number of our customers have elected to use our F&I tools over the ones in their DMS systems”, according to Martin, “they like how easy Q-F&I is to use, our support, and our many integrations”.

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Doug Frey Joins EasyCare to Lead New Agency Development and Acquisitions


NORCROSS, Ga. — APCO Holdings LLC, home of the EasyCare and GWC Warranty brands, announced the addition of Doug Frey to its executive team. Frey will serve as executive vice president of new agency relationships and acquisitions and will lead the company’s new agency development and acquisition campaigns.

“We believe the agency market has seasoned and that there are great operators out there looking for more from their administrative partners. There are also agencies looking for a company with the resources to work with them on continuing to grow their business while planning a successful exit strategy for the future,” said EasyCare’s chairman and CEO, Larry Dorfman. “We can uniquely provide either or both solutions. Doug has the highest integrity and is one of the most respected people in the industry. His background is perfect to lead this effort.”

Frey most recently served as COO of Allstate Dealer Services and brings more than 30 years of F&I industry experience to his role at APCO, including more than 15 years in senior executive roles.

“I have known Larry Dorfman, chairman, and John Lee, president of APCO Holdings, for 25 years. I admire what they have built with first-class service to agents and dealers,” Frey said. “The whole company has a unique culture that is focused on helping dealers and agents succeed. This company still operates with an agency mentality and that resonates with their agency partners. It is great to be with a company that has committed significant capital to growth and with a clear and well defined vision of the future.”

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F&I Express Announces Initiative to Electronically Integrate Major Auto Lenders with F&I Providers to Streamline the Aftermarket Product Cancellation Process.


F&I Express is pleased to announce details of an initiative currently underway on behalf of major auto lenders in the US to improve the aftermarket product cancellation process. Using our F&I Express platform called Express Recoveries, lenders are able to obtain cancellation refund amounts and electronically file product cancellation requests as a result of repossession and payoff directly with product providers. Express Recoveries provides lenders a more streamlined and accelerated process for filing product cancellations, and also delivers a cancellation management and reporting system used by lenders to assist with CFPB and State Compliance examinations.

By electronically connecting the lenders to the F&I Providers, it dramatically streamlines the cancellation process for lenders, F&I Providers, and the dealers. This allows the lenders to have the transparency they need from a compliance and process standpoint. In addition, the platform has a systematic way to show regulators and lenders the status of cancellation. This will eliminate ongoing telephone calls to dealers and providers.

More than a dozen auto lenders are currently using Express Recoveries in their product cancellation process. Integration discussions with F&I Providers are underway, with most major providers expected to be connected by mid-year 2017. Rob Berger, Executive Vice-President of Wise F&I and also President of the Guaranteed Asset Protection Alliance (GAPA) said, “Through integration with the Express Recoveries platform, we will streamline our cancellation management by moving to an electronic process rather than the largely manual one that we have today. In addition, the connectivity will support lender Compliance requirements and improve our service levels to lenders, dealers and consumers.”

“F&I Express has developed the largest Aftermarket F&I Provider Network in the industry to connect dealers with providers for the origination of F&I products” said Brian Reed, CEO of F&I Express. “Now we are connecting the lender community to F&I providers to streamline the product cancellation process for lenders, providers, and dealers while significantly enhancing the regulatory compliance capabilities of lenders,” Reed added.

F&I Express expects to announce several more top twenty lenders joining the Express Recoveries platform in the coming weeks. Together with F&I Express, Dealertrack and their national lender sales force are marketing the platform to their existing lender customers. Lenders or F&I Product Providers who are interested in learning more about the Express Recoveries platform can contact Rich Apicella at email hidden; JavaScript is required or your local Dealertrack Lender Representative. You can also learn more at the Dealertrack booth at the upcoming AFSA and NADA conventions in New Orleans.

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GWC Warranty Appoints Agency Channel Manager


WILKES-BARRE, Penn. – GWC Warranty, a best-in-class provider of used vehicle service contracts and related finance and insurance products sold through automotive dealers, has named Adam Cappucci as its new Agency Channel Manager.

In this role, Cappucci will act as the primary GWC liaison with automotive agents and their dealers to deliver programs and services designed to help them build more successful businesses.

Cappucci spent the past three years with Sandvik as an inside sales representative. His experience has included developing and nurturing hundreds of industrial customers throughout the United States, Canada and Mexico.

Cappucci graduated Bob Jones University in Greenville, South Carolina with a Bachelor’s Degree in Business Administration. He is currently pursuing a Master’s of Business Administration from Misericordia University in Dallas, Pennsylvania.

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RouteOne and MaximTrak Come together to Innovate the Vehicle and F&I Sales Process


RouteOne has acquired the assets of MaximTrak and its related business and will operate MaximTrak through its wholly‐owned subsidiary RouteOne Holdings. This will bring together two long‐time partners to deliver a seamless vehicle F&I sales process.

The vehicle purchase process has undergone fundamental changes in recent years, and will continue to do so with increasingly rapid speed. Consumers and dealers alike expect consistency and seamless transition across all physical and digital sales channels. As a result, both RouteOne and MaximTrak have been pursuing aggressive strategies to innovate the sales process on behalf of their respective customers. RouteOne and MaximTrak’s complementary strategies have now come together to deliver on the vision of a complete sales and F&I solution that meets OEM, dealer and consumer needs – any time, any place, and on any device.

Key Facts:

  • MaximTrak will be operated by RouteOne Holdings, a wholly‐owned subsidiary of RouteOne.
  • MaximTrak leadership and team members remain in place, and continue to operate from the MaximTrak PA offices.
  • Justin Oesterle and Jim Maxim, will operate as the senior management team of MaximTrak.
  • RouteOne and MaximTrak serve: 1,400+ finance sources, 18,000+ dealers, 130+ dealer service providers, 80+ aftermarket insurance providers, and 10+ OEMs.
  • RouteOne and MaximTrak employ approximately 400 people with offices in Michigan, Pennsylvania and Canada, as well as local staff in major markets.
  • Directly and through partnerships, RouteOne and MaximTrak have customers in the US, Canada, Puerto Rico, and Mexico.
  • RouteOne and MaximTrak product integration began prior to the acquisition and will now be further developed and strengthened on an expedited basis.
  • RouteOne was founded in 2002 by Chrysler Financial (now TD Auto), FMCC, GMAC (now Ally), and TFS.
  • MaximTrak was founded in 2003 by the Maxim family.

“RouteOne has had a long and successful relationship with MaximTrak, and we share very similar cultures, values and DNA,” said RouteOne CEO Justin Oesterle. “We are excited to have made this acquisition happen as we believe it creates significant value for all our customers at the OEM, finance source, provider, and dealer levels. It also creates strategic and economic value for RouteOne’s owners: Ally, Ford Credit, TD and Toyota Financial, all of whom supported the investment. I, and the entire RouteOne team welcome MaximTrak to the family. We look forward to doing great things together for the industry.”

“The entire MaximTrak team is excited and energized by the growth opportunities that this transaction represents for our customers, employees and key stakeholders. Like RouteOne, MaximTrak is an established, innovative leader in the F&I space,” said MaximTrak President, Jim Maxim, Jr. “Where RouteOne excels in the finance elements of F&I, we excel in the “I” side of the equation and in developing technologies that optimize the dealership process and ultimately dealer profitability through F&I product sales. Together, with our combined scale, talents and product line‐ups, we will be able to provide a complete digital workflow from initial customer contact and first pencil to finance, aftermarket and eContracting across online, mobile and in‐store channels. With that, our emphasis will be               on helping our customers deliver a buying experience they control and one that consumers actually want.”

The acquisition is effective as of December 20, 2016.

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