Tag Archive | "F&I"

EFG Companies Names Steve Roennau as Vice President of Compliance


DALLAS, TX – EFG Companies, the innovator behind the award-winning Hyundai Assurance program, announced today the appointment of Steve Roennau as Vice President of Compliance, reflecting the company’s ongoing mission of driving operational compliance for its retail dealership clients.

Roennau brings a 30-year history of driving bottom-line results in automotive F&I, sales and product management, giving him strategic insight into the compliance hurdles facing both dealers and lenders. His experience includes compliance consulting and training/operational development for Chrysler’s Five Star initiative, Chrysler Capital, Santander Consumer USA, Hyundai, General Motors, Ford, Mitsubishi, Volkswagen, and numerous dealer groups throughout the country. He is an AFIP Senior Certified Professional in Financial Services, and has conducted numerous training courses.

“Today’s dealers are facing a much greater level of compliance oversight, affecting everything from finance margins to advertising practices,” said John Pappanastos, President and CEO of EFG Companies. “Dealers need forward thinking partners who can successfully navigate the myriad of changes on local, state and federal levels. With Steve leading our compliance initiative, we are in a strong position to stay ahead of upcoming changes and proactively prepare our clients. In 2014, EFG’s dealer clients rated compliance as one of EFG’s top three areas of performance. In 2016, we expect Roennau to raise the bar for our clients and the industry.”

“At EFG, we are committed to facilitating the highest levels of operational compliance for our dealer partners,” said Roennau. “Our very progressive work will provide our clients with a sophisticated analysis of their current compliance procedures, and prepare them for upcoming changes that will enhance customer service, compliance alignment and increased profitability.”

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American Financial Wins Diamond and Platinum Level for the 2016 Dealers’ Choice Awards


American Financial & Automotive Services, Inc. is honored to be the recipient of two 2016 Dealers’ Choice Awards. This F&I dealership development company received the Diamond level award in Compliance Training and Platinum level in F&I Training. This is the second year in a row that American Financial has been awarded in these two categories.

American Financial appreciates this recognition because it is the dealers and Auto Dealer Today and F&I Showroom readers who vote on the best industry providers. The voting criteria is divided into four categories: the product/service provided, customer support and service, overall value, and whether the dealer would recommend the provider.

Arden Hetland, President of American Financial, states, “Our main focus is to put the needs of our dealer partners first. The American Financial team strives to provide industry leading service and products. These awards are a great reflection on all of their hard work and dedication.”

Centered at the core of American Financial’s offerings are customized in-dealership development, the MasterTechTM F&I product suite, the Automotive Training Academy (ATA), F&I University (FIU), and Compliance Programs.

FIU provides cutting-edge F&I curriculum and online continuing education for today’s business manager. FIU is also at the forefront of digital solutions to streamline the business office by offering training on tablet technology and benefits analysis software.

American Financial has created a program to help navigate dealerships through industry regulations and policies. The web-based Compliance Management Program is customized to complement the procedures and functions utilized in your dealership. In addition, American Financial has developed a compliance officer certification course that arms your dealership with the resources, tools, and expertise your compliance officer needs.

For more information on American Financial, please visit www.AFASinc.com.

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UDS Wins Two Dealers’ Choice Awards


CLEARWATER, Fla – United Development Systems, Inc. (UDS) has been named the Diamond Award Winner for F&I Training and Gold Award Winner for Compliance Training in the 2016 Dealers’ Choice Awards by Auto Dealer Today.

For the twelfth consecutive year UDS has been ranked tops in the F&I Training category, while placing 1st in eleven out of twelve years surveyed. “UDS is proud to have won this award each and every year the survey has been conducted. We believe that solid F&I Training and Coaching is the foundation of our value proposition to Dealers and to have today’s Dealers validate our efforts is rewarding,” says Randy Crisorio, President and CEO of UDS. “As we launch growth initiatives throughout the Southeastern U.S., our training will continue to evolve with the changing car-buying experience giving our Dealer Partners a step up,” adds Crisorio.

This is the twelfth year Auto Dealer Today has held the Dealer’s Choice Awards, which recognizes the highest rated vendors, suppliers and finance companies in the automotive industry. The awards are based solely on the votes of those who use the products and services every day, namely dealers and dealership management. Respondents rated providers in four areas: 1) the quality of the product or service, 2) customer support and service, 3) the overall value, and 4) whether the dealer would recommend the provider.

UDS is a full service F&I Performance Company based in Clearwater, Florida – recognized over the past twelve years as the best F&I Training and Development Partner, and a top Compliance Trainer, in the industry. For nearly 35 years, UDS has been providing automotive retailers with F&I training and development solutions to complement its full line of quality F&I products. Also available is critical technology solutions in AutoMenu®, the only true F&I selling system, and AutoTracking®, an easy to use online reporting system.

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RoadVantage Celebrates Fifth Year of Record Growth, Announces Executive Promotions


AUSTIN – RoadVantage, the fastest-growing provider of F&I programs for the automotive industry, marked its fifth year of record growth by announcing promotions for three executives. RoadVantage reported a 72-percent increase year-over-year in new dealers actively selling RoadVantage programs, and a 51-percent increase in new agent signups for the same period, while maintaining service levels at 97 percent of claims approved in eight minutes or less.

“I attribute our record success over these five years to our innovative focus on the customer experience,” said RoadVantage CEO Garret Lacour. “We offer a complete line of powerful F&I products, but where the rubber meets the road is in our customer service. This is what makes dealers and agents so excited to work with us.”

In May, RoadVantage won a Platinum Dealers’ Choice Award for F&I Products – its second year in a row to win an award in this category – and in April, RoadVantage introduced the market’s first GPS System bundled with a theft protection benefit.

RoadVantage also announced promotions for three key executives: Bradford Blizzard, a 30-year F&I industry veteran, was promoted to National Vice President of Sales, Michael Scotty has been promoted to Senior Vice President of Operations, and Melissa Anderson is now Vice President of Marketing.

“With the explosive growth we’ve experienced, this is an exciting time to be with RoadVantage,” said Blizzard. “No one else can match what we offer, from products to service, and it all starts with our company culture: everyone here is passionate about making a difference for our customers.”

Bradford Blizzard began his automotive career in 1982 at a dealership before transitioning to the consulting side of the business, after which he served as VP National Account Manager with Safe‐Guard. As National VP of Sales for RoadVantage, Blizzard oversees the regional vice presidents’ sales efforts in conjunction with driving sales at a national level. Blizzard was part of the “Profit Opportunities” panel last month at the 2016 Agent Summit.

Michael Scotty brings to RoadVantage more than 20 years in business development and operations management. At RoadVantage, Scotty oversees the internal operations of multiple departments to ensure corporate objectives are met.

Melissa Anderson has more than 20 years of experience in marketing communications and oversees the advertising, public relations, direct marketing, events, online marketing and social media for RoadVantage, working to build brand awareness and loyalty through all marketing channels.

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CNA National Voted Top Provider for 12th Year in a Row


Scottsdale, Ariz.—For the 12th year in a row, dealers across the country have voted CNA National as the best in the industry. In the 2016 Dealers Choice Awards, the company has earned a first-place Diamond Award for “Best Service Contract Provider” and a third-place Gold Award for “Best Reinsurance Provider.”

CNA National has collected a total of 20 Dealers’ Choice Awards since the program’s inception in 2005—significantly more than any other VSC provider. The company has been honored as the Best Service Contract Provider from 2005-2010 and 2012-2016; and as the Best Reinsurance Provider from 2011-2013.

“We are grateful to be recognized by our dealers yet again,” says Joe Becker, CNA National’s president and chief executive officer. “For a dozen years, dealerships have consistently found CNA National to be a premier F&I partner, and we work very hard to ensure that we live up to our reputation.”

“We owe a large thank you to our dealers, as well as our first-class network of independent agents and the entire CNA National team,” says Alan Miller, senior vice president of sales. “It takes true teamwork to provide the high level of service that our dealers and their customers have come to expect. Our success can be attributed directly to the dedication and commitment of our agents and staff.”

Auto Dealer Today hosts the Dealers’ Choice Awards annually with an award ceremony in September.

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US Equity Advantage Earns Top Auto Industry Award


ORLANDO, Fla. –  For the second consecutive year, US Equity Advantage® (USEA) has received the top-ranked Diamond award in the annual Auto Dealer Monthly Dealers’ Choice Awards program that recognizes the industry’s best product and service providers.

This year’s 12th annual Dealers’ Choice Awards were based on a comprehensive survey that allowed auto dealers and dealership personnel to vote for their preferred vendors, suppliers and finance companies in 34 categories. Nominees were scored in a number of areas related to performance, customer service, and the likelihood the voter would recommend each company to another dealer.

“Our commitment to exceptional customer experiences – for both the dealer and the car buyer – is unparalleled in the biweekly payment plan industry,” said USEA CEO Robert Steenbergh. “Our dealer partners value the full customer lifecycle of benefits our AutoPayPlus service delivers, from helping car buyers better afford their loan payment and purchase additional F&I products to trading out earlier and returning to the dealer in a positive equity position. This award is recognition of the tremendous asset we provide in a highly competitive marketplace.”

USEA dealerships sell approximately 57% more F&I products on biweekly deals as opposed to standard retail deals, according to the company’s 10-year analysis. In addition, results from USEA’s top dealer groups reveal a 63% increase in per-vehicle financed income on AutoPayPlus customers. The company’s dealer service support includes a dedicated team experienced in automotive retail finance and an online dashboard that lets dealer personnel track their deals and commissions in real-time.

“This year’s winners all have one thing in common,” said Publisher David Gesualdo. “They have earned the loyalty and praise of dealers, and they deserve our congratulations.” The winners will be honored in a special ceremony in August at Industry Summit in Las Vegas.

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