Tag Archive | "F&I training"

EFG Companies Launches Training Portal for F&I Managers


DALLAS — F&I product provider EFG Companies today announced the launch of a new dynamic digital portal designed to boost F&I producer knowledge, reinforce training learnings, and reduce the cost of a poor hiring decision for a dealership.

The EFG Learning Opps Through Virtual Engagement, or LOVE, was developed in response to complaints from dealers and general managers about the short-term impact of sending F&I producers to training. When training isn’t reinforced in the dealership, officials noted, improvements are quickly negated by diminishing returns.

“It’s clear that using multi-sensory learning methods with interactive tools better enables F&I managers to effectively deliver measurable results to a dealership’s bottom line,” said EFG Companies President and CEO John Pappanastos. “That’s why we developed EFG LOVE for our F&I class graduates.”

In addition to fortifying the lessons learned from EFG’s in-classroom training, EFG LOVE equips dealers with information and best practices on how to both sell to, and employ, the soon-to-be largest generation in the workforce with the most buying power — Millennials.

Numerous industry studies have shown that the automotive retail industry faces a recruiting and staffing crisis. The 2017 National Automobile Dealers Association (NADA) Workforce Study reported that retail automotive suffered from a 43% turnover rate, an 88% attrition rate among female new hires, and a below average rate of Millennial new hires when compared to other industries. Additionally, 65% of dealers state that recruiting and hiring is their No. 1 challenge — greater than customer acquisition or generating revenue.

Officials note the company has placed hundreds of top performers at automotive dealerships across the country in its more than 40-year history. This has resulted in the deliberate buildout of a core-competency sourcing model to identify the core qualities of top performers. EFG LOVE pairs this top performer profile with industry statistics and trends to better enable dealers to develop high-performing teams.

“EFG LOVE helps shorten the onboarding time for new hires, keeps employees motivated, and accelerates the knowledge growth needed for a successful career,” said Steve Roennau, vice president of training and compliance with EFG Companies. “We created the content to enable the user to self-select actionable lessons in multiple digital formats. The more a producer can easily select materials that help them overcome their daily challenges, the more they will display the successful behaviors that they learned in our training.”

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Safe-Guard Canada Announces New Montreal Training Facility


ATLANTA — Safe-Guard Canada today announced the opening of a new training facility located just outside of Montreal to better service Quebec clients and their dealers.

The new location will allow Safe-Guard to broaden retail training and development support for dealers within Safe-Guard’s client roster, including BMW Canada, Harley-Davidson Financial Services, Honda Financial Services, Mercedes-Benz Financial Services, Nissan Canada Extended Services Inc., Porsche Financial Services, and North American Automotive Group.

Safe-Guard offers a wide range of retail training and development, including certification courses, regional workshops and meetings, and train-the-trainer opportunities. The new Montreal facility includes a boardroom to host corporate and dealer personnel, a large training room that will be utilized for multi-lingual training, and business offices staged like real F&I offices to simulate real-world scenarios.

Safe-Guard’s F&I training curriculum includes product knowledge, sales techniques, compliance basics, and the customer experience — all led by expert Safe-Guard sales and training staff with real-world dealer and F&I experience.

“We’re very excited about the opening of our new Montreal training office,” said Scott Ashby, general manager of Safe-Guard Canada. “Our new facility will allow us to better service our Quebec partners and coach them on the latest F&I product knowledge, how to build value for their customers, as well as compliance standards in order that we can help them grow their businesses and create long-term customers.”

Safe-Guard has been serving Canadian customers since 2001 and has their main office in Mississauga, Ontario. The new Safe-Guard Canada sales and training facility in Montreal opened April 1, 2018.

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AFIP Online Training Now on LightSpeed


COLLEYVILLE, TX — The Association of Finance & Insurance Professionals (AFIP) has partnered with LightSpeed, an interactive virtual training system provider to host its online certification program: the AFIP Regulation Education Platform.

To access the certification course, users will need to register by creating an AFIP REP account with username and password.

Users who have been training in AFIP’s Moodle-based program have the option of completing the course using the program or switching to the new platform. AFIP Certification Examinations will now also be available at over 700 Kryterion Testing Centers across the U.S.

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Reahard to Tackle Training at Agent Summit


LAS VEGAS — Organizers of Agent Summit V have announced that Ron Reahard, president of Reahard & Associates, will helm a session dedicated to Training at the event, which is scheduled for March 2–4 at the Venetian Palazzo Las Vegas.

“Ron Reahard’s name is well-know in dealer and agency circles as a top trainer and a pioneer in the F&I segment,” said David Gesualdo, show chair and publisher of Agent Entrepreneur and F&I and Showroom. “He is no stranger to Agent Summit and we can’t wait to see what he has in store for our attendees this year.”

Reahard’s address is titled “Training, Sir!” and will focus on strategies agents can use to expand upon the product-provider aspect of agency operations to become true business partners to their dealer clients.

“Ron has had many speaking appearances at Agent Summit, Industry Summit and NADA among others always delivering high quality take aways for all who attend,” said Randy Crisorio, president and CEO of United Development Systems Inc. (UDS) and chair of the Agent Summit advisory board. “We are pleased to have Reahard back on center stage for Agent Summit V.”

To register for Agent Summit or for more information, visit AgentSummit.com. Attendees who register by Feb. 1 will receive a $100 early-bird discount. For sponsorship and exhibition opportunities, contact Eric Gesualdo via email hidden; JavaScript is required or call 727-612-8826.

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Reahard & Associates Named Platinum Award Winner in the 2012 Dealers’ Choice Awards


Reahard & Associates, an F&I training and consulting company based in Soddy Daisy, TN, has been named the recipient of this year’s Platinum Award in the Finance and Insurance Trainer category of the Auto Dealer Monthly 2012 Dealers’ Choice Awards.

“The Dealers’ Choice Award brings some well-deserved recognition to the companies dealerships rely on every day, and I can’t think of a better honor for any company than to be chosen for this award by their own customers – dealers and dealership personnel,” said Harlene Doane, editor of Auto Dealer Monthly. “Reahard & Associates should be extremely proud of the job they do for their dealers.”

“I can’t thank our dealers and managers enough for their vote of confidence expressed by this reward,” said Ron Reahard, President of Reahard & Associates. “Nothing could be more appreciated than this recognition by the customers and industry we serve. Our entire team is energized every time we help another dealership achieve new levels of F&I performance and profits. This award will only further fuel our efforts to make this another record year for our partners.”

This is the eighth year Auto Dealer Monthly has held the Dealer’s Choice Awards, which recognize the most highly-regarded vendors, suppliers and finance companies in the retail automotive industry, as voted on by dealers and dealership personnel.

This year a total of 48 awards were presented to 40 companies in 21 distinctive categories of products and services. Dealers and dealership personnel rated providers in each category in four areas: 1) the product or service provided, 2) customer support and service, 3) the overall value for dollars spent, and 4) whether the dealer would recommend the provider.

The complete list of winners is in the April 2012 issue of Auto Dealer Monthly magazine, which can be found at: http://autodealermonthly.epubxp.com/issue/60142

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UDS Recognized for Award-winning F&I Training Practices


CLEARWATER, Fla. – United Development Systems, Inc. (UDS) has been named the 2010 Dealers’ Choice Diamond Award Winner for F&I Training as awarded by Auto Dealer Monthly.

For the sixth consecutive year, UDS has finished on top in the F&I Training category. “Winning the top spot again for F&I Training is a tribute to the consistent delivery of F&I Training fundamentals. On-site development, organized monthly sessions and web content have proven to bring value to F&I Managers throughout the country, and dealerships alike,” says Randy Crisorio, UDS president and CEO. “Validation and recognition from our dealer partners and their staff is appreciated.”

The survey provides dealers and dealership management with the ability to offer their collective selection of the top providers to the retail auto industry. In all, 42 companies were awarded in 20 distinctive categories of products and services, with over 11,000 votes cast.

UDS is one of only three companies that have received the Diamond award six years in a row. There have been over 100,000 votes cast over the award’s six-year history. Ratings were gathered on the performance of the product or service, the support and service from the provider and the overall value compared to cost to the dealership.

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