Tag Archive | "F&I Express"

F&I Express Announces Initiative to Electronically Integrate Major Auto Lenders with F&I Providers to Streamline the Aftermarket Product Cancellation Process.


F&I Express is pleased to announce details of an initiative currently underway on behalf of major auto lenders in the US to improve the aftermarket product cancellation process. Using our F&I Express platform called Express Recoveries, lenders are able to obtain cancellation refund amounts and electronically file product cancellation requests as a result of repossession and payoff directly with product providers. Express Recoveries provides lenders a more streamlined and accelerated process for filing product cancellations, and also delivers a cancellation management and reporting system used by lenders to assist with CFPB and State Compliance examinations.

By electronically connecting the lenders to the F&I Providers, it dramatically streamlines the cancellation process for lenders, F&I Providers, and the dealers. This allows the lenders to have the transparency they need from a compliance and process standpoint. In addition, the platform has a systematic way to show regulators and lenders the status of cancellation. This will eliminate ongoing telephone calls to dealers and providers.

More than a dozen auto lenders are currently using Express Recoveries in their product cancellation process. Integration discussions with F&I Providers are underway, with most major providers expected to be connected by mid-year 2017. Rob Berger, Executive Vice-President of Wise F&I and also President of the Guaranteed Asset Protection Alliance (GAPA) said, “Through integration with the Express Recoveries platform, we will streamline our cancellation management by moving to an electronic process rather than the largely manual one that we have today. In addition, the connectivity will support lender Compliance requirements and improve our service levels to lenders, dealers and consumers.”

“F&I Express has developed the largest Aftermarket F&I Provider Network in the industry to connect dealers with providers for the origination of F&I products” said Brian Reed, CEO of F&I Express. “Now we are connecting the lender community to F&I providers to streamline the product cancellation process for lenders, providers, and dealers while significantly enhancing the regulatory compliance capabilities of lenders,” Reed added.

F&I Express expects to announce several more top twenty lenders joining the Express Recoveries platform in the coming weeks. Together with F&I Express, Dealertrack and their national lender sales force are marketing the platform to their existing lender customers. Lenders or F&I Product Providers who are interested in learning more about the Express Recoveries platform can contact Rich Apicella at email hidden; JavaScript is required or your local Dealertrack Lender Representative. You can also learn more at the Dealertrack booth at the upcoming AFSA and NADA conventions in New Orleans.

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Mechanical Breakdown Protection, Inc. Partners with F&I Express


LEE’S SUMMIT, Mo.  Mechanical Breakdown Protection, Inc. (MBPI), a top rated administrator, is pleased to announce a partnership with F&I Express. This innovative technology cuts costs, increases efficiency, and adds a new element of customer satisfaction. This partnership will help the F&I office increase sales penetration and improve dealer and customer satisfaction by decreasing customer delivery time.

“MBPI’s new partnership with F&I Express will allow dealerships a new and effective way to offer our wide range of F&I products to the consumer. It will also eliminate the need for double entry, which makes life easier for F&I Managers.” – Barry Kindler, MBPI National Sales Manager

To learn more about MBPI, visit the website at mbpnetwork.com.

To learn more about F&I Express, visit the website at fandiexpress.com.

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Dealertrack and F&I Express Expand Relationship to Deliver Improved Workflow Solutions For the Automotive Retail Market


Lake Success, N.Y.– Dealertrack and F&I Express announced today they have strengthened their partnership through the introduction of F&I Express’ Express Recoveries Solution. The offering provides lenders and consumers a refund of the unused portion of their aftermarket contracts. The service will be available through Dealertrack to lenders on October 1, 2016.

“The Express Recoveries Solution will expand Dealertrack’s offering to its more than 6,800 lenders, helping to bring aftermarket providers and lenders together and facilitate the management of aftermarket recoveries for dealerships,” said Mark Furcolo, senior vice president, Lender Solutions, Dealertrack. “The integration of Express Recoveries Solution will help lenders and dealers strengthen their relationship when it comes to aftermarket recoveries to consumers. This will ultimately enable better workflow and greater efficiencies, much needed in today’s dealerships.”

In addition, Dealertrack and F&I Express will join forces to provide dealerships with additional access to F&I product providers through the Dealertrack platform through Dealertrack eMenu and the Dealertrack Aftermarket Network. Through this workflow on Dealertrack, dealers will be able to access product rates, generate contracts and remit contracts to the providers. In the coming months, Dealertrack will provide more information about when providers and their rates will be added to the Dealertrack Aftermarket Network.

“Our aligned vision to provide powerful, innovative solutions to dealers to enhance workflow is a primary reason why we feel so strongly about our partnership with Cox Automotive, and expanding our relationship with Dealertrack is an important aspect of that,” said Brian Reed, President and CEO of F&I Express. “To include our award-winning Express Recoveries Solution on Dealertrack’s platform means lenders have increased and improved access to F&I providers for product cancellations.”

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F&I Express® Announces Strategic Partnership With Frazer Software


Grapevine, Texas – F&I Express, an award-winning leader of digital solutions for automotive dealerships, announced today a strategic partnership with Frazer Software, a popular dealer management software (DMS) for independent used car dealerships. The integration of F&I Express with Frazer Software provides more than 16,000 independent dealerships with the ability to digitally rate and eContract, capturing electronic signatures, and submit contracts for over 130 F&I aftermarket product providers all within the Frazer platform.

Since 1985, Frazer has provided high-quality automotive software to independent used-car dealerships across the United States. The incorporation of F&I Express eContracting within Frazer Software allows for an even more streamlined process for dealers. Independent dealers using Frazer Software are able to digitally send the customer’s deal information directly over to F&I Express to complete the contract. They are ensured of 100% accuracy and error-free contracts quickly, sending the contract digitally to the customer for signatures. Once signed, the digital contract can be easily tracked and submitted.

“Our primary mission at F&I Express is to provide automotive dealerships with digital solutions to make the F&I process easier, faster, and 100% error-free,” said Brian Reed, President and CEO of F&I Express. “The integration with Frazer allows us to serve a wider range of dealers and provides them with new functionality that streamlines the total process. Dealers who use eContracting with Frazer DMS integration will find the process to be error-free and even more efficient.”

By entering just the VIN and mileage, the F&I Express platform automatically displays the plans available and calculates the contract price. The chance of human error is diminished, and the need for dealers to look through pricing information is removed. Customer satisfaction increases with a faster, error-free process which saves time at the dealership. Additionally, Frazer Software customers now have access to over 120 providers through the connection with F&I Express, an exceptional increase over their current network.

“We are very excited for our dealer customers” said Michael Frazer, President of Frazer Software. “The Frazer DMS will now be instantly integrated with an additional 130 companies”

The integration between F&I Express and Frazer Software significantly improves the process for independent dealers. A complete digital platform, independent dealers now have more options than ever to serve their customers.

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Compliance Summit Heads West


Welcome to the inaugural Las Vegas Compliance Summit! Our series of regional events has made stops in Miami, Chicago, Austin and Tampa, and we can’t wait to share our program with you here at Paris Las Vegas.

Compliance Summit was designed to deliver a crash course in federal regulations and enforcement actions and help you build sustainable sales and F&I processes without sacrificing productivity or profitability. If that sounds like a tall order, it should, but our speakers know how to get it done. Here’s what we have in store:

Welcome Address

Our first speaker is Andy MacKay, executive director of the Nevada Franchised Auto Dealer Association (NFADA). He is a fourth-generation Nevadan who previously served as chairman of the Nevada Transportation Agency and as a partner in several private enterprises. MacKay is charged with protecting the interests of more than 100 new-car dealers in his state, and we are grateful that he has agreed to share his thoughts and kick off our event.

F&I Products, Regulators and the Presidential Election

Attorney and compliance expert Aaron Lunt of The Warranty Group will touch on a number of hot-button issues in his opening keynote address. He believes increased compliance and regulation is the most significant pressure point for dealers today, and he will explain the roles federal agencies and state attorneys general — and, yes, even our next president — will play in shaping the compliance landscape in the years ahead.

The Buck Stops Here: Dealers, Compliance and Enforcement

Few compliance experts command as much respect as Terry O’Loughlin, a former regulator with the Florida attorney general’s office who now serves as director of compliance for Reynolds and Reynolds. He will explain why dealers, not managers nor staff, bear the onus of compliance, and how having the right policies, tools and best practices in place is the best way to protect your operation.

Knowledge Is Power

Our first panel session will be led by compliance expert and attorney Michael Maledon and staffed by Bob Balak of Compli, Alpha Warranty’s Darin Ramos,  Steve Roennau of EFG Companies, and Timbrook Automotive Group’s Dina Wilson. Maledon and his experts will sort through the complex maze of rules and regulations to identify and focus on the best practices dealers are using today to keep up with changes and withstand scrutiny.

Luncheon Address

Our luncheon speaker is Jim Radogna, a San Diego-based compliance expert and trainer. Before founding Dealer Compliance Consultants, he served as compliance officer for a large auto group, the apex of a 15-year retail career that also included roles in F&I and sales management. Radogna will offer his views on the state of dealer preparedness and discuss compliance issues unique to the Western states.

Compliance Traps Your Store MUST Avoid

Attorney Jim Ganther of Mosaic Compliance Services is a dealer advocate and a Compliance Summit mainstay. His address will cover the common mistakes made by dealers in a highly regulated environment, how to avoid them, and how to train managers and staff to ensure your sales and finance processes remain up to code.

Leadership, Teamwork and Accountability

I have the honor of leading our second panel discussion, which will focus on the individual roles owners, managers and staff — and, in particular, your appointed compliance officer — play in protecting your dealership and your customers. I will be joined by Justin Gasman, the award-winning finance director at McCaddon Cadillac Buick GMC in Boulder, Colo., and compliance experts Michael Tuno and Max Zanan of ARMD Resource Group and Total Dealer Compliance, respectively.

The Paper Trail: A Dealer’s Best Defense Witness

Compliance expert and trainer Gil Van Over, founder and president of gvo3 & Associates, will take the stage to discuss your documentation program — or lack thereof. In a sales and finance process that requires the customer to sign their name 80 times or more, you need to establish and enforce a set of rules that can serve as a defense against litigation claims and government inquiries. With your operation on the line, every signature counts, and consistency is the key to your paper trail.

Where the Rubber Meets the Road

Our final panel discussion will be helmed by United Development Systems (UDS)’s Brian Crisorio, who will be joined by Erika Ahern of CNA National, Doug Fusco of Dealer Safeguard Solutions, F&I Express’ Brian Reed, and Iris Spiegel of Miller Automotive Operations. This esteemed group will turn our discussion from the theoretical to the practical, detailing the simple, actionable processes and controls dealers are implementing in F&I offices nationwide.

Is It Compliant? 

Day One ends with a bang as our master of ceremonies, Bob Harkins of American Guardian Warranty Services, will facilitate “Is It Compliant?,” an open-forum discussion among Compliance Summit speakers and attendees. This is your chance to pose your toughest questions to our experts and share the challenges you have faced in your dealership and market. So don’t hold back, and remember: Compliance Summit is your event!

Certified Automotive Compliance Specialist Review and Exam

Day Two brings your opportunity to earn Certified Automotive Compliance Specialist status following the successful completion of a four-hour review session and a satisfactory score on the exam that follows.

The review session is divided into two parts: Part 1 runs from 8:00 a.m. to 9:45 a.m. and will cover such topics as ethics, vocabulary, Reg Z and M, adverse actions, ECOA, FCRA, credit applications and more. After a break, Part 2 starts at 10:00 a.m. and ends at noon; this session will include Magnusson-Moss, the Used Car Rule, Red Flags, Safeguards, OFAC, Unfair, Deceptive or Abusive Acts and Practices (UDAAP) and more.

After a half-hour lunch, the exam itself will begin at 12:30 p.m. and end at 2:00 p.m. But the fun doesn’t end there.

Industry Summit

Your Compliance Summit registration also grants you full access to Industry Summit, the auto retail and finance industry’s premier training event. You can drop in on sessions covering topics ranging from needs discovery and objection-handling to lender relations, the used-car market correction and everything in between. Tour the exhibit hall, take advantage of the free meals and join us for evening receptions.

I am so happy you have decided to join us for Compliance Summit. We take great pride in our event and we have been encouraged by all the positive reviews, phone calls and emails that followed our first four conferences. I hope you take full advantage of everything this week has to offer.

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Brian Reed to Helm Technology Panel at PALS 2016


LAS VEGAS — Organizers of the annual P&A Leadership Summit have announced that Brian Reed, president of F&I Express, will lead a panel discussion devoted to electronic signatures at the 2016 event, which will be held Aug. 30–31 at Paris Las Vegas.

“Brian Reed has been a staunch advocate of advancing the universal adoption of time- and money-saving technology in the F&I office,” said David Gesualdo, show chair and publisher of P&Amagazine. “He is the ideal speaker to lead this esteemed group.”

The session, “eSignatures Today and in the Future,” will begin at 9:05 a.m. on Wednesday, Aug. 31. Reed will be joined by Dan Doman of RouteOne, Tim Gill of Advent Resources, Andy Mayers of Dealertrack and MaximTrak’s Jim Maxim. The group is expected to address the evolution and current state of the technology, discuss its benefits and the rate of adoption, and take questions from attendees.

“The panel brings together an impressive cross-section of hands-on experience and knowledge about this technology,” Reed said. “We’re going to go from a basic understanding of how it works to how it is being used and will be used in the near future.”

To register for the 2016 P&A Leadership Summit, click here. To inquire about sponsorship and exhibition opportunities, contact David Gesualdo via email hidden; JavaScript is required or at 727-947-4027.

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