Tag Archive | "DMS"

CDK Global to Acquire ELEAD1ONE


HOFFMAN ESTATES, Ill. and ATLANTA — CDK Global Inc. today announced it has entered into a definitive agreement to acquire ELEAD1ONE. The value of the transaction, which was unanimously approved by CDK’s board of directors, was not disclosed.

The deal was first reported on Sunday by The Banks Report, which described the acquisition as checking off “several boxes for CDK while filling a big product hole — a viable integrated CRM platform with significant market share.” According to CDK’s press release, ELEAD1ONE works with approximately 4,000 auto dealership across North America.

“As we looked at how best to rapidly address the needs of dealers in today’s evolving marketplace, we determined that ELEAD1ONE’s centerpiece CRM offering a fully integrated suite of layered applications fit well with our diversified product offerings,” said Brian MacDonald, president and CEO of CDK Global. “In addition, ELEAD1ONE’s well-regarded customer service capabilities will complement our focus on delivering an outstanding experience to its dealer customers. We look forward to helping dealers deliver a great customer experience with our combined products and services.”

ELEAD1ONE’s automotive customer relationship management (CRM) software and call center solutions enable seamless interaction between sales, service and marketing operations to provide dealers with a customer acquisition and retention platform. According to The Banks Report, CDK is acquiring a company with annual revenue of more than $100 million.

“ELEAD1ONE dealers demand superior performance from the most advanced and integrated CRM software solution in the automotive industry,” said ELEAD1ONE Founder and CEO Hugh Hathcock. “Recognized as a clear industry leader, ELEAD1ONE has consistently developed and delivered powerful cutting-edge dealer solutions, combining CRM with our successful ELEAD1ONE Contact Center, and Fixed Ops platform.”

Judy Hathcock, founder and president of ELEAD1ONE, added, “Together with CDK, the integrated companies will leverage vast resources to continue to invest in state-of-the-art information technology, innovative software application development, and highly effective communication platforms that emphasize superior user experiences with significant measurable ROI and reporting. Together we remain dedicated to focusing on innovation, support, and delivering the highest quality technology, products, and services.”

According to The Banks Report, the deal was submitted to the Federal Trade Commission several days ago and should close within a month following a regulatory review. The FTC halted CDK Global’s acquisition of Auto/Mate this past March. The media out said it does not believe federal regulators will block this transaction.

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AutoLoop Achieves Reynolds Vendor Certification


CLEARWATER, Fla. — Automotive marketing solutions provider AutoLoop announced it has completed the Reynolds Certified Interface (RCI) program for the Reynolds and Reynolds POWER Dealer Management System (DMS). This new certification allows data to be exchanged safely and securely from a POWER DMS to AutoLoop’s next-generation software.

“We’re thrilled to be a designated RCI partner,” said Matt Rodeghero, AutoLoop Chief Product Officer. “Data drives everything we do, and this certification helps ensure that we can securely access the information needed to deliver the best user experience — for both dealers and their customers.”

AutoLoop offers dealers a comprehensive marketing and engagement solution through the AutoLoop Customer Engagement Suite, and the new Reynolds and Reynolds certification further enhances its offering.

“By synchronizing the AutoLoop platform and Reynolds and Reynolds products, we’re able to offer real-time access and updates for customers who use products from each organization,” Rodeghero said. “It’s a big win for everyone.”

AutoLoop is also certified as an RCI partner for the Reynolds and Reynolds ERA DMS.

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SecureClose Integrates with Auto Master Systems Dealer Management Software


MESA, Ariz. – SecureClose, a digital transaction management platform that helps dealers bring consistency to the F&I office through compliant e-closings, today announced its integration with Auto Master Systems, Inc., a dealer management system (DMS) serving 500 buy-here-pay-here dealers and independent finance companies across the United States and Canada. Instead of printing hard copies of deal documents to their printer, users will simply press a “Send to SecureClose” button, after which the files will be processed for electronic disclosure.
SecureClose ensures every buyer receives the same compliant, easy-to-understand disclosures. An automated avatar (or “digital assistant”) explains the paperwork in either English or Spanish, and closings are video recorded. Closing records are securely stored in the cloud, along with the deal package.
“SecureClose removes the element of human error and he-said-she-said disputes, so it’s like having a lawyer close every deal – and having the digital recording to prove it,” said Ace Christian, Founder and CEO of SecureClose. “We are proud to add Auto Master Systems to our growing list of integrated DMS providers. We’re especially looking forward to bringing fully electronic, fully compliant closings to hundreds of new buy-here-pay-here dealers and independent finance companies across the country.”
Mike Downey, Vice President of Sales & Marketing at Auto Master Systems, shared his thoughts on why the company chose SecureClose for its next integration. “Security of customer data is paramount for our clients, and SecureClose ensures safe cloud storage of the entire closing record and deal package,” he said. “In addition to strengthening dealers’ F&I compliance, SecureClose removes the hassles of training and re-training employees to close deals. It’s no secret dealerships tend to have higher turnover, so this aspect of training alone can be a huge expense that SecureClose wipes out.”
Dealers and lenders will also benefit from far fewer uneducated closings, in which a customer signs the paperwork without reading or understanding what they are agreeing to. “SecureClose ensures the consumer receives clear explanations of each disclosure, and they can rewind and replay sections they want to hear again. The bottom line is, a more educated borrower is a better-paying borrower,” he said.

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Mechanical Breakdown Protection, Inc. Partners with Provider Exchange Network


LEE’S SUMMIT, Mo. – Mechanical Breakdown Protection, Inc. (MBPI), a top rated administrator, is pleased to announce a partnership with Provider Exchange Network (PEN). This innovative technology cuts costs, increases efficiency, and adds a new element of customer satisfaction. This partnership will help the F&I office increase sales penetration and improve dealer and customer satisfaction by decreasing customer delivery time.

PEN is an electronic data exchange that streamlines the sales process by integrating the F&I product provider with the dealer’s point-of-sale system, whether through a menu or directly with the dealership management system (DMS) desking software. This unique integration approach eliminates the need for separate applications to enable eContracting for aftermarket products. Functions include electronic ratings, forms preparation and contract origination.

“MBPI’s new partnership with PEN will allow dealerships a new and effective way to offer our wide range of F&I products to the consumer. It will also eliminate the need for double entry, which makes life easier for F&I Managers.” – Barry Kindler, MBPI National Sales Manager

To learn more about MBPI, visit the website at mbpnetwork.com.

To learn more about PEN, visit the website at www.providerexchangenetwork.com.

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Traffic Control’s Product Suite Now Available Through Auto/Mate’s DMS


ALBANY, N.Y. — Auto/Mate announced this week plans to integrate Traffic Control’s customer relationship management (CRM), internet lead management (ILM) and employee activity management (EAM) systems into its own dealership management system (DMS).

The integration, officials claimed, should deliver enhanced sales, lead and productivity management capabilities to users of both Auto/Mate and Traffic Control solutions.

“Traffic Control’s employee activity management system takes CRM and ILM functionality to another level, because it gives dealership employees both a destination and directions on how to get there,” said Mike Esposito, president and CEO of Auto/Mate Dealership Systems. “Employees are assigned specific tasks so their productivity has a purpose, instead of just doing busywork that doesn’t get results.”

According to Traffic Control Founder Brendan Hurley, users of both companies’ solutions should not expect to see higher costs for the products due to the integration of their systems.

“Auto/Mate’s integration process is very affordable which is great because we don’t have to pass high integration and certification costs through to our dealer customers,” Hurley said. “We share Auto/Mate’s roots: we are car people. The familiarity and ease that dealers experience using Auto/Mate is shared by Traffic Control users.”

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F&I Express® Announces Strategic Partnership With Frazer Software


Grapevine, Texas – F&I Express, an award-winning leader of digital solutions for automotive dealerships, announced today a strategic partnership with Frazer Software, a popular dealer management software (DMS) for independent used car dealerships. The integration of F&I Express with Frazer Software provides more than 16,000 independent dealerships with the ability to digitally rate and eContract, capturing electronic signatures, and submit contracts for over 130 F&I aftermarket product providers all within the Frazer platform.

Since 1985, Frazer has provided high-quality automotive software to independent used-car dealerships across the United States. The incorporation of F&I Express eContracting within Frazer Software allows for an even more streamlined process for dealers. Independent dealers using Frazer Software are able to digitally send the customer’s deal information directly over to F&I Express to complete the contract. They are ensured of 100% accuracy and error-free contracts quickly, sending the contract digitally to the customer for signatures. Once signed, the digital contract can be easily tracked and submitted.

“Our primary mission at F&I Express is to provide automotive dealerships with digital solutions to make the F&I process easier, faster, and 100% error-free,” said Brian Reed, President and CEO of F&I Express. “The integration with Frazer allows us to serve a wider range of dealers and provides them with new functionality that streamlines the total process. Dealers who use eContracting with Frazer DMS integration will find the process to be error-free and even more efficient.”

By entering just the VIN and mileage, the F&I Express platform automatically displays the plans available and calculates the contract price. The chance of human error is diminished, and the need for dealers to look through pricing information is removed. Customer satisfaction increases with a faster, error-free process which saves time at the dealership. Additionally, Frazer Software customers now have access to over 120 providers through the connection with F&I Express, an exceptional increase over their current network.

“We are very excited for our dealer customers” said Michael Frazer, President of Frazer Software. “The Frazer DMS will now be instantly integrated with an additional 130 companies”

The integration between F&I Express and Frazer Software significantly improves the process for independent dealers. A complete digital platform, independent dealers now have more options than ever to serve their customers.

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