LAKE SUCCESS, N.Y. – Jaguar Land Rover North America LLC intends to integrate its dealer communications platform with DealerTrack Systems, Inc.’s Dealer Management System (DMS) during 2010.

“We are looking forward to partnering with Jaguar Land Rover to provide full integration with its dealer communication systems, which should significantly enhance the appeal of the DealerTrack DMS to all Jaguar and Land Rover dealerships across North America,” said Rich Holland, vice president and general manager, DealerTrack DMS. “Jaguar and Land Rover dealers considering our DMS will be able to proceed with confidence that the DealerTrack DMS can meet their technology needs, consistent with all OEM communication requirements.”

Following the planned integration, dealers using the DealerTrack DMS with the new factory communication interface will be able to expedite critical transaction processes and eliminate many potential data errors. Information will transfer seamlessly from one system to another without having to be re-keyed.

Dealers will be able to electronically transfer or receive a wide variety of communications, including financial statements, parts orders, warranty claims and reconciliations, and labor time guides.

“Jaguar and Land Rover dealers are increasingly interested in the DealerTrack DMS because of its competitive pricing and ‘Software as a Service’ model, as well as the open access it provides to other vendors,” said Russ Miller, Retailer Systems Manager at Jaguar Land Rover North America. “We will work closely with DealerTrack to ensure that our integrated communications solution creates new efficiencies and enhances the flow of information to and from our dealer base – consistent with our ongoing commitment to help drive sales, profitability and customer satisfaction at Jaguar and Land Rover dealerships across North America.”

LAKE SUCCESS, N.Y. – DealerTrack Systems, Inc., a subsidiary of DealerTrack Holdings, Inc., and Toyota Motor Sales, U.S.A., Inc. have successfully completed the initial phase of a test pilot that is intended to expand the current integration between TMS’ Dealer Daily dealer communication system and third-party DMS providers, including DealerTrack.

Among the transactions and communications successfully piloted for integration are finance & insurance deal information, vehicle inventory data, parts orders and returns, repair orders, and warranty payments. DealerTrack intends to continue to work with TMS in a second phase of the pilot project, which should deliver integration for an additional set of interfaces.

“We are excited about the opportunity to work with Toyota more closely, and even more pleased that our customers may soon enjoy the time-saving benefits of integration between the DealerTrack DMS and Toyota Dealer Daily,” said Rich Holland, vice president and general manager, DealerTrack DMS.

“The integration between the DealerTrack DMS and Toyota will save our dealership time and money in many areas of our operations. We are excited to be able to pilot this new integration with Toyota and feel it has already started to streamline our business,” said Mark Miller, owner of Mark Miller dealerships in Utah.

LAKE SUCCESS, N.Y. – DealerTrack Systems, Inc., a subsidiary of DealerTrack Holdings, Inc., provided an update on the success of its OpenTrack program, which gives dealerships and participating third-party solution providers real-time and bi-directional access to data within the DealerTrack Dealer Management System (DMS).

Since its launch last year, the OpenTrack initiative has been received with significant enthusiasm by many of the industry’s most prominent technology vendors – over 130 vendors have expressed interest in participating in the program. As a result, solution options featuring seamless, secure integration with the DealerTrack DMS are now available across virtually every segment of dealership operations. To mention just a few, DealerTrack has executed OpenTrack agreements with the following providers:

• CRM – DealerSocket, VinSolutions, eLEAD, iMagiclab, The Higher Gear Group
• Desking – Advent Resources, ProMax
• Menu – MenuVantage, Ristken Software, MaximTrak
• Multi-channel marketing – DME, @utoRevenue, DealerMine, Intelligent Automotive Advertising (IAA)
• Service appointments – Xtime, AutoEforms, TimeHighway

 Of course, the DealerTrack AAX inventory management platform and other DealerTrack solutions are also integrated.

“Our dealers have expressed great support of our OpenTrack strategy and we are working as fast as possible to get all partners connected,” said Raj Sundaram, senior vice president, solutions and services group at DealerTrack. “The partners share and support our commitment to creating an effective, easy and affordable integration platform for our mutual dealer customers. OpenTrack clearly substantiates our vision of an open platform approach designed to give dealers the maximum flexibility to use the solutions that best meet their needs.”

“The OpenTrack program has enabled us to take our enhanced CRM functionality to a whole new level,” said Doug Kinney, CEO of VinSolutions. “Our customers with the DealerTrack DMS can now take advantage of real-time, bi-directional integration made possible by OpenTrack, allowing them to make critical decisions based on the most timely and accurate information available. In addition, the OpenTrack platform has been very easy to work with, and completely reliable from a systems standpoint.”

Additionally, some of the nation’s leading dealer groups have selected OpenTrack as the integration portal for their proprietary application development. For example, the Rydell Group, which operates 64 dealerships, is using OpenTrack to increase their operational efficiency and profitability. The increased flexibility dealerships get with the OpenTrack solution allows them to use a wide variety of software vendors that meet their specific needs.

LAKE SUCCESS, N.Y. – DealerTrack Systems, Inc., a subsidiary of DealerTrack Holdings, Inc., has introduced its comprehensive Service Price Guides (SPGs) for automotive retail dealerships. Dealers can now provide quick and accurate price estimates for vehicle repairs, enhancing customer satisfaction as well as dealership revenue and profits.

SPGs for all major OEMs are available to DealerTrack DMS clients at a subscription price of only $135 per month per rooftop (unlimited users).

“Service Price Guides are a great sales tool that dealerships can use to boost their service sales regardless of the make that pulls into their service drive,” said Rich Holland, vice president and general manager, DealerTrack DMS. “In today’s environment, with consumers servicing their cars rather than trading them in, empowering service advisors with the tools to grow their business while building consumer loyalty positively impacts a dealership’s profitability.”

“We have been very impressed with DealerTrack SPG while we piloted the product,” said Greg Sorum, Executive Manager of Rydell Automotive Group. “Our service department saw an immediate increase in effective labor rate and gross profits, as they were able to more effectively and accurately provide estimates for just about every make and model. DealerTrack SPG has quickly become an essential part of our service department.”

DealerTrack’s Service Price Guides are estimation tools that help service departments to provide quick, accurate and consistent estimates for service and repairs. With access to SPGs for more than 30 OEMs, service writers are able to provide estimates on almost any vehicle, increasing overall profit. Service price quotes will be consistent throughout the organization, and customer wait time for estimates will be dramatically reduced. With Service Price Guides, service writers will be able to quote a price that matches the final invoice, eliminating any surprises and increasing customer satisfaction.