Tag Archive | "CNA National"

CNA National Welcomes New VP of Reinsurance


SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce that Rob Hehr has joined the company in the newly established position of vice president of reinsurance effective November 13.

“With a wealth of experience in both the insurance and automotive industries, Rob has the expertise needed to effectively direct our reinsurance programs in support of our strategic objectives,” says Joe Becker, president and chief executive officer.

Hehr has over 25 years of experience, including more than a decade in executive-level roles. For the past seven years, he served as a vice president with Gulf States Financial Services/GSFSGroup, where he oversaw the risk management, underwriting and product development departments as well as sales. Hehr has also worked for United States Warranty Corporation and Progressive Insurance. He holds a bachelor’s degree in athletic administration and physical education from Ohio University.

“I’m honored to join CNA National, the true leader in our industry” says Hehr. “Having competed against CNAN for years, I’m well aware of the company’s commitment to the highest level of customer service, as well its many awards as a top reinsurance provider.  I look forward to contributing to future successes within this extremely talented organization.”

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CNA National Surpasses $3 Billion in Claims Paid


SCOTTSDALE, Ariz.—CNA National recently exceeded $3 billion paid for claims across all product lines. The majority of this amount was paid to the company’s participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.

“Passing this $3 billion mark is a testament to our fast, hassle-free claims process,” said Joe Becker, president and chief executive officer. “We’ve seen tremendous growth and changes over the past 35 years. Although we have developed into one of the largest service contract companies in the industry, we are still committed to our founding philosophy of being the best one in the industry. Customer service has been and always will be the cornerstone of our values.”

Since its founding in 1982, CNA National has set a new standard for claims excellence, as well as defined what it means to work with dealerships as an integral part of their business strategy, not just an F&I provider. One way the company has done this is by designing its contracts with an option for a “disappearing deductible” that encourages customers to return to the selling dealership for repairs.

“The fact that over half of the $3 billion was paid to selling dealers demonstrates our commitment to helping our clients retain customers,” said Alan Miller, senior vice president of sales. “We are grateful to our agents, dealers and staff, who all contributed to helping us reach this milestone.”

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CNA National Welcomes New CIO


SCOTTSDALE, Ariz. — CNA National Warranty Corporation (CNAN) is pleased to announce that Jim Lee has joined the company as its new chief information officer, effective Aug. 7.

“With a wealth of experience in both information technology and business leadership, Jim has the right combination of skills to help CNA National as we continue to enhance our IT delivery model and infrastructure,” said Joe Becker, president and CEO. “We are excited to have him join our team.”

Lee has more than 25 years of experience, including over a decade in executive-level roles. Most recently, Lee served as CIO and head of operations for Pacific Specialty Insurance Company, where he drove the transformation of the organization through technology. He also served as CIO for the North America region for Marsh Inc. and in leadership roles with IBM Business Consulting Services, Credit Suisse First Boston Asset Management, Morgan Stanley and UBS Global Asset Management.

“I’m excited to join CNA National at a time when the company is making a significant investment in technology to support its continuous growth,” Lee said. “I look forward to spearheading several strategic initiatives that will help our company and customers thrive in today’s ever-changing automobile industry.”

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CNA National Takes Two Top Spots in 2017 Dealers’ Choice Awards


Scottsdale, Ariz.—For the 13th consecutive year, CNA National (CNAN) is being recognized as the best in the industry by vehicle dealers nationwide. CNAN earned first-place Diamond Awards for both “Best Service Contract Provider” and “Best Reinsurance Provider” in the 2017 Dealers’ Choice Awards.

Dealers have voted CNAN as a number-one provider every year since this national survey began in 2005. The company has earned a total of 22 Dealers’ Choice Awards, including “Best Service Contract Provider” in 2005-2010 and 2012-2017 and “Best Reinsurance Provider” in 2011-2013 and 2017, making CNAN the most-awarded F&I company in the industry.

“It’s an incredible honor to earn the top spot among both service contract providers and reinsurance providers in 2017,” says Joe Becker, CNAN president and chief executive officer. “We’ve always put great emphasis on maintaining high service levels for our dealers and their customers, so it’s extremely gratifying to see that this year’s votes from dealerships across the country reflect our efforts.”

“Dealers have ranked CNA National as the best service contract provider and the best reinsurance provider for a number of reasons, including our superior claims administration and our financial stability,” says Alan Miller, CNAN senior vice president of sales. “Our daily operations focus on having a positive impact on dealers and our profit participation programs deliver real results: We’ve paid more than $424 million to dealers to date.”

Auto Dealer Today hosts the Dealers’ Choice Awards annually with an award ceremony in September. 

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CNA National Launches New Vehicle Service Contract Program


Scottsdale, Ariz.—CNA National, a recognized leader in the service contract industry, introduced its newest VSC series: Z2. This advanced product offers a wealth of consumer benefits with its enhanced coverage, additional deductible options and increased expense reimbursement package—all at highly competitive rates.

“Z2 is the latest in a long line of VSCs all designed to be the best on the market,” said Alan Miller, senior vice president of sales. “This premier product provides comprehensive benefits, with deductibles that encourage customer loyalty and help increase a dealer’s CSI, while also ensuring CNA National’s continued position as the industry leader.”

Following a thorough rate review, CNA National redefined its vehicle classing system. The result is a more competitively priced program based on vehicle make, model and mileage, especially for used vehicles. As the company looks to expand further into the certified pre-owned market, the improved coverage and rates will give dealers the ability to better match product with the needs of each consumer.

Highlights of Z2 Series include:

  • The addition of coverage for numerous parts including propulsion battery, LED lights, supplemental restraint system, cell phone and Bluetooth connectivity, and steering wheels—heated and cooled along with integrated controls.
  • Expanded definitions for consequential damage (by a covered part to a non-covered part) and commercial use, including rideshare vehicles titled to private individuals.
  • A greater differentiation between our stated-component and exclusionary coverage levels.
  • More choices for deductibles, including more “disappearing” deductibles that incentivize the customer to return to the selling dealer for service.
  • Increased allowances for towing, rental car, and travel and lodging.

Similar enhancements are available in our revamped Lifetime 2 Wrap service contract, specifically designed to complement CNAN’s Lifetime Powertrain Limited Warranty.

“Our very successful Lifetime program provides dealers a way to differentiate themselves in this competitive marketplace,” said Miller. “We took this opportunity to apply the same Z2 upgrades to our lifetime and stated-term wrap contracts, enhancing this valuable program that has proven to help dealers increase sales and customer retention.”

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CNA National Appoints New Vice President of Claims


SCOTTSDALE, Ariz.—CNA National is pleased to announce that, effective April 1, Mike Bacosa has been promoted to vice president of claims.

Bacosa is a long-time member of CNAN with over 20 years in the Claims Department. For the past seven years, he led CNAN’s claims organization as its senior manager and has held many other roles since starting as an adjuster in 1997. Previously, Bacosa spent a few years as a service advisor with a local Arizona Volvo and Mazda dealership.

“Mike was the obvious choice for this role,” said Joe Becker, president and chief executive officer. “Throughout his tenure here, he has demonstrated strong leadership, excellent judgment and a passion for what we do. He is well positioned to help us maintain our leadership role in the industry.”

Bacosa and his team of over 100 adjusters are responsible for resolving all incoming claims, working closely with our dealership clients and delivering the high level of service our customers expect.

“I am honored to become a part of the executive team here at CNAN,” said Bacosa. “It’s a wonderful feeling to come to work and love what you do. I am excited by the challenges this new role will present and will continue to focus the Claims Department on delivering superior service and exceeding expectations.”

 

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