Tag Archive | "CNA National"

CNA National Distributed More Than $41M to Dealers in 2017


SCOTTSDALE, Ariz. — CNA National Warranty Corp. (CNAN) returned more than $41 million to dealers across the United States last year through its various participation programs, bringing its inception-to-date total to more than $452 million.

“This marks the third consecutive year that we have paid out more than $40 million to our dealers,” said CNAN President and CEO Joe Becker. “This level of consistency demonstrates the dependability that our dealers expect and deserve from our retro and reinsurance options.”

With CNAN, dealers can choose the participation program that best meets both their business and individual financial goals. The company offers a retro program as well as reinsurance, including controlled foreign corporation (CFC) and noncontrolled foreign corporation (NCFC) structures.

The company’s NCFC, Palo Verde Holdings, is managed by a board of directors made up of dealer shareholders. Since its inception in 1999, it has accrued more than $273 million in assets.

CNAN reinsures warranties, GAP and tire-and-wheel protection in addition to vehicle service contracts. The company has earned multiple awards as “Best Reinsurance Provider” in Auto Dealer Today’s annual Dealers’ Choice Awards, including first-place honors in 2011, 2012, 2013, and 2017.

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CNA National Celebrates a Year of Accomplishments


Scottsdale, Ariz.—2017 was a truly exceptional year for CNA National Warranty Corporation (CNAN). During the past 12 months, the company notched numerous achievements, including the introduction of its most robust vehicle service contract program to date: Z2 Series.

“Since 1982, CNA National has been at the leading edge of service and product excellence,” said Alan Miller, senior vice president of sales. “Z2, which launched last April, represents the top tier of vehicle service contracts. With comprehensive benefits and deductibles that encourage customer loyalty, our VSC program will both help a dealer’s customer satisfaction and ensure our continued position as the industry leader.”

CNAN also reached several major milestones during 2017:

  • Passed the mark of having more than four million vehicle service contracts in force.
  • Exceeded payment of $3 billion for claims across all product lines since the company’s founding. The majority of this amount was paid to its participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.
  • Handled over 1.4 million calls and one million contract transactions, enabling the payment of more than 400,000 claims.

The company also positioned itself for further growth by bringing the following key executives on board:

  • Jim Lee, chief information officer
  • Keith Mahoney, chief development officer
  • Trace Thaxton, senior vice president of customer service center
  • Rob Hehr, vice president of reinsurance
  • Rose Larsen, vice president of product development

In addition, Mike Bacosa, a long-time employee and senior manager of the Claims Department, was promoted to vice president of claims.

During 2017, CNAN improved upon its technology by launching a new public website, as well as new portals for its agents and dealers. The company also overhauled many of the applications used by both agents and dealers to conduct business and offer CNAN products to consumers.

Throughout this year of change, CNAN continued to provide outstanding service. The company retained its A+ rating with the BBB and earned first-place Diamond Awards for “Best Service Contract Provider” and “Best Reinsurance Provider” in the 2017 Dealers’ Choice Awards (DCAs). With these two most recent accolades, CNAN remains the most-awarded service contract company in the industry with a total of 22 DCAs, 16 of which are first place.

“2017 was a year of significant accomplishments across our company,” says Joe Becker, president and CEO. “With the addition of many new skilled staff members, a continued winning track record, the launch of Z2, as well as advancing our technology, CNA National is poised to effectively execute our goals and meet greater success in 2018 and beyond.”

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CNA National Welcomes New VP of Reinsurance


SCOTTSDALE, Ariz.—CNA National Warranty Corporation is pleased to announce that Rob Hehr has joined the company in the newly established position of vice president of reinsurance effective November 13.

“With a wealth of experience in both the insurance and automotive industries, Rob has the expertise needed to effectively direct our reinsurance programs in support of our strategic objectives,” says Joe Becker, president and chief executive officer.

Hehr has over 25 years of experience, including more than a decade in executive-level roles. For the past seven years, he served as a vice president with Gulf States Financial Services/GSFSGroup, where he oversaw the risk management, underwriting and product development departments as well as sales. Hehr has also worked for United States Warranty Corporation and Progressive Insurance. He holds a bachelor’s degree in athletic administration and physical education from Ohio University.

“I’m honored to join CNA National, the true leader in our industry” says Hehr. “Having competed against CNAN for years, I’m well aware of the company’s commitment to the highest level of customer service, as well its many awards as a top reinsurance provider.  I look forward to contributing to future successes within this extremely talented organization.”

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CNA National Surpasses $3 Billion in Claims Paid


SCOTTSDALE, Ariz.—CNA National recently exceeded $3 billion paid for claims across all product lines. The majority of this amount was paid to the company’s participating dealers on behalf of customers who returned to the dealerships where they purchased their service contracts for covered repairs.

“Passing this $3 billion mark is a testament to our fast, hassle-free claims process,” said Joe Becker, president and chief executive officer. “We’ve seen tremendous growth and changes over the past 35 years. Although we have developed into one of the largest service contract companies in the industry, we are still committed to our founding philosophy of being the best one in the industry. Customer service has been and always will be the cornerstone of our values.”

Since its founding in 1982, CNA National has set a new standard for claims excellence, as well as defined what it means to work with dealerships as an integral part of their business strategy, not just an F&I provider. One way the company has done this is by designing its contracts with an option for a “disappearing deductible” that encourages customers to return to the selling dealership for repairs.

“The fact that over half of the $3 billion was paid to selling dealers demonstrates our commitment to helping our clients retain customers,” said Alan Miller, senior vice president of sales. “We are grateful to our agents, dealers and staff, who all contributed to helping us reach this milestone.”

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CNA National Welcomes New CIO


SCOTTSDALE, Ariz. — CNA National Warranty Corporation (CNAN) is pleased to announce that Jim Lee has joined the company as its new chief information officer, effective Aug. 7.

“With a wealth of experience in both information technology and business leadership, Jim has the right combination of skills to help CNA National as we continue to enhance our IT delivery model and infrastructure,” said Joe Becker, president and CEO. “We are excited to have him join our team.”

Lee has more than 25 years of experience, including over a decade in executive-level roles. Most recently, Lee served as CIO and head of operations for Pacific Specialty Insurance Company, where he drove the transformation of the organization through technology. He also served as CIO for the North America region for Marsh Inc. and in leadership roles with IBM Business Consulting Services, Credit Suisse First Boston Asset Management, Morgan Stanley and UBS Global Asset Management.

“I’m excited to join CNA National at a time when the company is making a significant investment in technology to support its continuous growth,” Lee said. “I look forward to spearheading several strategic initiatives that will help our company and customers thrive in today’s ever-changing automobile industry.”

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CNA National Takes Two Top Spots in 2017 Dealers’ Choice Awards


Scottsdale, Ariz.—For the 13th consecutive year, CNA National (CNAN) is being recognized as the best in the industry by vehicle dealers nationwide. CNAN earned first-place Diamond Awards for both “Best Service Contract Provider” and “Best Reinsurance Provider” in the 2017 Dealers’ Choice Awards.

Dealers have voted CNAN as a number-one provider every year since this national survey began in 2005. The company has earned a total of 22 Dealers’ Choice Awards, including “Best Service Contract Provider” in 2005-2010 and 2012-2017 and “Best Reinsurance Provider” in 2011-2013 and 2017, making CNAN the most-awarded F&I company in the industry.

“It’s an incredible honor to earn the top spot among both service contract providers and reinsurance providers in 2017,” says Joe Becker, CNAN president and chief executive officer. “We’ve always put great emphasis on maintaining high service levels for our dealers and their customers, so it’s extremely gratifying to see that this year’s votes from dealerships across the country reflect our efforts.”

“Dealers have ranked CNA National as the best service contract provider and the best reinsurance provider for a number of reasons, including our superior claims administration and our financial stability,” says Alan Miller, CNAN senior vice president of sales. “Our daily operations focus on having a positive impact on dealers and our profit participation programs deliver real results: We’ve paid more than $424 million to dealers to date.”

Auto Dealer Today hosts the Dealers’ Choice Awards annually with an award ceremony in September. 

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