Tag Archive | "AUL"

AUL Earns Fifth Consecutive Dealer’s Choice Award


NAPA, Calif. — Readers of Auto Dealer Today and F&I and Showroom recognized AUL Corp. as winner of the Platinum award in the Service Contract category in the 14th annual Dealers’ Choice Awards. The follows four consecutive years in which AUL secured third-place Gold awards.

Headquartered in Napa, Calif., AUL is one of the nation’s leading auto warranty providers and specializes in vehicle service contracts for used cars. Directors say the firm has administered more than 2 million vehicle service contracts across the country.

“While earning industry awards is always gratifying, it is competitions such as the Dealers’ Choice Awards, where winners ultimately are selected by your customers, that we really take to heart,” said Jimmy Atkinson, president and CEO of AUL. “But this award is not just for AUL. We share this award with our amazing network of agents and dealers, without whom this award would not be possible. To them, we say congratulations and thank you for your dedication, hard work, and partnership.”

This year’s competition included 34 categories and gave voters the opportunity to recognize any company based upon on the quality of their product or service, overall customer service, value for money spent, and whether their customers recommend the company to another dealer.

“We work extremely hard to ensure we offer the best products and provide industry leading customer service and support. And to earn a Platinum Award this year confirms that together with our partners, we are on the right track,” Atkinson added.

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AUL Corp. Launches 2017 F&I Training Schedule


NAPA, Cali. – AUL Corp., the award-winning and leading warranty and vehicle service contract administrator in America, just released their 2017 F&I Training Schedule. This will be AUL’s second year of offering F&I Training. This training provides a tailored education that includes a 3-day live course, virtual training sessions and an online platform that includes a variety of videos and quizzes available for 12 months following the in-person course. The curriculum is designed for F&I professionals selling finance and insurance products in automobile dealerships.

Each course will be conducted by Kirk Manzo, CSP and Director of Global Training for Assurant’s Vehicle Protection Services group. Since 1999, Kirk has consulted and trained retail dealerships to help them maximize profits in their sales and F&I departments. Mr. Manzo is a Certified Member of the John Maxwell Team.  The live workshops will be held in DallasNapaAtlanta and Chicago.  The 3-day workshop will include training on compliance, objection handling, TOs from Sales to F&I, and menu-selling. These highly interactive workshops will teach real-world strategies and tactics necessary to improve performance and increase satisfaction.  Also, included in the in-person training will be role-playing scenarios and valuable feedback following a video session.

When asked about the courses, Kirk Manzo stated, “AUL’s training program integrates the use of Virtual Round Tables to provide a unique ‘peer to peer’ learning and accountability component unlike anything in the industry. It’s like having your own private F&I 20 group to support and encourage your performance improvement.”

AUL General Sales Manager, Jason Garner agrees and also states, “Training must be a proactive and continuous process that becomes an essential element in a dealership’s culture.  In addition to three days of classwork, AUL’s 12-month follow-up delivers the necessary components to ensure a successful continuous learning environment at the dealership.”

To learn more about AUL Corp’s. 2017 F&I Training, contact email hidden; JavaScript is required or call 800.826.3207.

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AUL Corp. Announces Charitable Contributions


NAPA, Calif. – AUL Corp., the award-winning and leading warranty and vehicle service contract administrator in America just released a reporting of its recent contributions to charities. Since 2012, AUL Corp. has contributed $173,619.00 to 80 separate non-profit organizations. These organizations range from local Napa food banks and children’s charities. AUL has committed to continue this effort through 2017.

In 2012, AUL decided to create a dedicated committee to coordinate these charitable contributions. This committee includes non-management employees who have been tasked with discussing and facilitating the contributions. This group is staffed by people who were identified by their peers as wonderful ambassadors of AUL and our community.

AUL’s President and CEO, Luis Nieves, stated, “At AUL, we believe that getting involved in charity programs contributes to strengthened professional skills, team building, thinking creatively, and contributes to job satisfaction overall—that’s why we’ve created this wonderful opportunity within our company.”

Jimmy Atkinson, AUL’s Chief Operating Officer, agreed and added, “AUL strongly believes that our products are only as great as our people. One of AUL Core Values is ‘Appreciation;’ if you ever work with us or spend time in our office you will hear ‘Thank you’ a lot. We always strive to show appreciation to colleagues, partners, customers, clients, etc. We also believe this commitment should be extended to our community. This committee has done a beautiful job.”

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Scott Smith Appointed Manager of AUL Operations and Service Support Departments


NAPA, Calif. – AUL Corporation is proud to announce the promotion of Scott Smith to lead the operations department in addition, to his role as the service support manager. Scott joined AUL nine years ago as a customer service representative and then was appointed a claims team leader before being promoted to the service support manager position. In his new role, he will bring leadership and innovation to the combined synergies of the two departments as AUL continues to grow year over year. The operations department is the underwriting and processing center for AUL.

“Scott is an inspirational leader that has taken our service support team to new levels,” said Jimmy Atkinson, COO. “We have a very high commitment to customer service and [we] answer every call personally through that team, handling over 30,000 calls per month. Scott has developed processes and training programs and even, more importantly, the spirit of teamwork that we know he will bring to our operations group.”

Scott replaced Jackie Mathews, who was one of the first employees at AUL. Jackie made the decision to step back from her manager role and become a team member again as she prepared for retirement after being an AUL employee for well over twenty years. “Jackie is employee number three!” said Luis Nieves, founder and CEO. “When we were first starting AUL, we folded brochures and pitch kits in Jackie’s basement, and she has been a loyal and dedicated part of AUL ever since,” said Nieves.

Also, Scott has promoted Kim Freemen to the position of team leader from our Sales Support Team, joining Isabel Gutierrez in that role. Also, Heath Rosa has been named operations analyst. These changes reflect the talent and bench strength at AUL and further the commitment to providing agents, dealers, and contract holders with unsurpassed service.

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Jacqueline Swank of AUL Corp Vehicle Service Contracts Named one of 40 under 40 by Agent Entrepreneur


NAPA, Calif. – AUL Corp, the industry leader in used vehicle service contracts proudly announces that Jacqueline Swank, Marketing Manager has been named to the Agent Entrepreneur “40 Under 40” list. The magazine, known for being the industry leader in the automotive agent space, publishes the list annually to recognize the best and brightest industry professionals under forty years old.

“Jacqueline is a terrific young leader and has creatively driven our AUL brand changes that have been recognized as innovative and a real game changer for us in the marketplace” said Luis Nieves, AUL Founder and CEO. He went on to say: “She has so much energy and positive spirit and brings tremendous talent to our management team.”

In her current role, Jacqueline oversees all marketing materials, trade shows, and branding as well as supporting agents through training, meetings, and industry functions. Jacqueline joined AUL in 2007 as a marketing associate and promoted to her current role in 2011. The first major project she initiated was the very successful AUL re-branding including a sweeping change of the logo and all marketing materials.

When announcing the group, David Gesualdo, Publisher of the magazines said: “It is a formidable group and one that is brimming with optimism.”

Jacqueline spends her time away from AUL with her family, husband Matt and daughter June. She is a Napa native. When asked about the award she said: “At AUL we have many wonderful and talented people under 40, it’s an honor to be listed and represent AUL.”

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AUL Launches E-Claims for Dealers and Repair Facilities Available 24/7/365


NAPA, Calif.- AUL Corp., America’s largest national provider of used vehicle service contracts, announces the launch of its E-Claims portal for dealers and repair facilities. E-Claims is the latest enhancement to AUL’s robust web system for its dealers and agents.

Through the AUL website, www.aulcorp.com, repair facilities can access E-Claims and submit claims quickly and easily 24/7/365 days a year. During AUL business hours claims are routed directly into a queue for rapid response from claims adjusters. Through AUL’s new E-Claims system, repair centers will have complete visibility into the status of their claim as well as when claims are paid.

“We surveyed our dealers and agents to incorporate their ideas into this initiative,” said Frank Pfister, AUL Claims Manager. “One key word for the service advisor is flexibility and this allows the advisor to enter claims while being free for greeting and assisting customers in the service drive as needed.”

AUL has made tremendous investments in technology and is implementing E-Claims as part of a series of enhancements for their dealers and agents. “Ease of use and flexibility for the user were at the top of our goals and dealers who have tested the program have been very pleased,” said Suman Nair, AUL’s CIO. “It enhances our web presence and integrates with all of our other platforms creating a seamless solution.”

Along with E-Claims AUL is installing a new phone system to increase efficiency and improve call quality. AUL remains one of the few companies that eschew a phone tree and have a live person answering each call to provide personalized and friendly service to customers.

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