Tag Archive | "Accelerated Service International"

Compliance Auditing Firm TDC Forms Strategic Partnership With Accelerated Service International


NEW YORK — Total Dealer Compliance (TDC), a car dealership compliance-auditing firm with an E-Learning Platform, today announced it has entered into a strategic partnership with Accelerated Service International (ASI), the industry leader that provides innovative products and superior service to its customers, dealers and agents, to mitigate the risks a car dealer faces from regulators.

The strategic partnership will provide a comprehensive solution to ASI’s general agents and dealerships across North America to create a culture of compliance that will proactively reduce exposure from federal regulations within Sales, BDC, F&I, Fixed Ops, HR, and IT departments. Additionally, increased compliance results in transparency and improves customer experience. Total Dealer Compliance’s e-learning platform, which boasts over 20 online courses, will be available to ASI’s family for continual education and certification.

“Accelerated Service International has been focusing on automobile dealerships, financial institutions and the agents who serve them, for over 20 years. We’ve built our reputation on tailoring our expertise to fit the business needs of our clients which is why we are delighted to partner with TDC,” said Peter Masi, President and CEO of ASI. “We believe that our combined approach and complementary operations will showcase our commitment to service over 200 general agents and 2,000 dealerships across North America.”

“As the national leader in auto dealer compliance solutions and services, this partnership is a natural extension of our existing business relationship and we are delighted to form this strategic partnership,” said Max Zanan, President of Total Dealer Compliance. “By combining our strength and resources, we look forward to providing a comprehensive solution for car dealers to ensure compliance with Federal regulations, while bringing the best-quality services to our customers.”

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Accelerated Service International (ASI)


Timothy Jacobson, Sales & Marketing Manager
Michael Moretz, Vice President of Sales, North America

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?
Accelerated Service International (ASI) has partnered with agents and their dealer clients for over a quarter of a century. ASI’s In-house automotive retail experts and field consultants utilize their years of industry experience to create unique and custom Dealer Service Plan offerings that fill the needs of dealers, agents and consumers. ASI provides programs in the United States, Canada and Europe reaching over 200 general agent partners and 3,000 dealers.

ASI launched its initial key replacement program at the end of 2008. As a business philosophy, ASI interacts directly with its valued agents and dealers, and seeks counsel from underwriters and internal management constantly examining and responding to industry product trends. The feedback was consistent that “Key Replacement” is a new, rapidly-evolving and expanding product idea that the market and consumer are hungry to take advantage of. Once the decision was taken by ASI to pursue this ancillary product offering it became one of ASI’s most successful new programs.

What makes your product different from others on the market? How do you differentiate it?
It is the ASI philosophy to build products that deliver measurable value and create tangible market impacts. The ASI key replacement benefits and related costs are incomparable in the industry. As an example, the 5-Year Term consumer benefit is $5,000 and includes full roadside assistance. Consistent with the ASI philosophy to offer “wholesale” costing to its agents, the key replacement program allows the business manger to provide consumers with a great benefit package at very reasonable pricing —a Win/Win.

Like any “new” product in the business, they eventually become straight-forward offerings over time. What differentiates any product is the level of service provided when a contract holder ultimately files a claim. The ASI claims team is seasoned, with an average of eight years of claims adjudication for a variety of products offered by ASI. Each new ASI product—including key replacement—is daily managed by the knowing and proven abilities or our experienced staff. Claims are settled quickly and paid via company credit card once approved.

The ASI business model also supports the idea of combining multiple ancillary products into one program, a philosophy that has taken years to perfect. High-volume agents and their larger dealer groups can utilize ASI risk specialist to formulate combo-programs custom to them.

What is your primary sales channel? How do you market to that channel?
ASI is an agent-driven company. They are the individuals—usually with retail backgrounds—whom ASI depends upon to spread its message. Quality agents make sure the product is understood and managed properly at the dealer level, insure that claims are handled quickly and as agreed at the consumer level, and continually perform research to improve products and protect dealers from weak product backing at the agency level. The agents representing ASI are invaluable to the growing success of our business model.

The usual avenues are advertising, direct phone calls, e-mail blasts and trade shows. The greatest draw for our agent body, however, is that ASI has been in business through good times and lean—in all cases supporting its dealer and agent commitments. That said, the most common source of growth for ASI is referral. ASI prefers in-person meetings with agents, often inviting them to the offices in Texas or visiting with them and their sub-agents in their regional offices. With the demands and competitive nature of the automotive industry, ASI believe it is better to personally get to know someone who could become a business partner for years, with a relationship that could continue over generations. There is no replacement for a handshake and an eye-to-eye understanding.

How has technology impacted Key Replacement in the last year, if at all? Do you see it having an impact in the future? Why or why not?
With the computer age key technology and functionality expand continually. Smart keys that can unlock doors, start cars, open garages, provide security and operate security systems effortlessly are becoming commonplace even in vehicles considered “value” targeted. Claims have changed in both frequency and average claim amount when compared with the traditional key. It is a trend seemingly without end.

In your opinion, where is the greatest growth potential for the Key Replacement category?
The ASI key program is still experiencing growth since its inception. There has yet to be a plateau. As mentioned earlier as the technology of the vehicle advances so does the key itself. More and more manufacturers will have to follow suit with their own smart keys. The “luxury” class of vehicles isn’t the only class of vehicles manufactured with smart keys now. Consumers are becoming more and more aware of the smart key, designers more cognizant of demand, and engineers more creative with computer applications for functionality. Growth for key replacement coverage will continue to expand to match that market as it morphs to the next levels.

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Key Replacement Roundup


Key replacement is a relatively new product in the F&I world, but one that has grown tremendously in the past few years. We talked to some of the providers who offer key replacement to get their take on the product, and where they see it going, and it was no surprise to see their responses – every company we spoke with is expecting huge growth for this category.

Technology essentially created a need for the product, our respondents noted, with the advent of keys and key fobs that do more than simply lock and unlock a car. It started in the luxury space, but all the providers we spoke to see a hard push into the more “entry level” side of the market. Those technologies are trickling down to every make and model of automobile, and that will drive the need for key replacement even further in the next few years.

One interesting trend that emerged, however, is that many of the providers have seen more success overall when bundling this product with other offerings, such as tire & wheel or appearance protection, rather than selling it as a stand-alone product. It seems to benefit from being part of a package – customers perceive a greater value when it’s one component of a bundle.

Below, you’ll find the responses from six providers who offer key replacement products. We hope you find it as interesting a read as we did!

Key Replacement Roundup

American Financial and Automotive Services Inc. (AFAS)

American Financial and Automotive Services Inc. (AFAS)
Demetrios Lahiri, Vice President of Sales

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

For more than 35 years, the American Financial companies have assisted dealers in increasing sales and maximizing overall profits. At American Financial, our driving force is to enhance the professional image of our industry through exceptional customer service.

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Accelerated Service International (ASI)

Accelerated Service International (ASI)
Timothy Jacobson, Sales & Marketing Manager & Michael Moretz, Vice President of Sales, North America

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

Accelerated Service International (ASI) has partnered with agents and their dealer clients for over a quarter of a century. ASI’s In-house automotive retail experts and field consultants utilize their years of industry experience to create unique and custom Dealer Service Plan offerings that fill the needs of dealers, agents and consumers.

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Automobile Protection Corporation (APCO)

Automobile Protection Corporation (APCO)
David Colville, Director of Training

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

Automobile Protection Corp. (APCO) was established in 1984. From day one, our philosophy has been to provide leading edge benefits that enhance a consumer’s vehicle ownership experience. We strive every day to deliver world class service to our customers, dealers and agent representatives.

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IAS

IAS
Jeff Jagoe, Senior Vice President, Sales and Marketing

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

Founded in 1984, IAS was created to provide practical aftermarket programs and high quality administration and claims. IAS introduced key replacement in the fall of 2007 after a productive trial period with select IAS agents.

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RoadVantage

RoadVantage
Randy Ross, Vice President of Sales

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

RoadVantage was founded in May 2011 by F&I industry veterans focused on one goal: build a better automotive aftermarket ancillary product company, from the ground up. Starting with a clean slate enabled us to eliminate the legacy issues that can be troublesome with providers and set a new industry standard in the process.

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Safe-Guard Products International LLC

Safe-Guard Products International LLC
David Duncan, President

Can you give me a bit of your company history? How did you become involved in the Key Replacement category?

Features such as electronic chips and remote controllers make today’s keys much more costly to replace. Keys are not a $20 item any more. Protecting consumers from the perils of vehicle ownership has always been Safe-Guard’s focus. We strive to provide protection, security and peace of mind whether a customer’s keys are lost, stolen, locked in a vehicle – or even broken.

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