Archive | Product & Technology

How F&I Meets Buyer ‘Techspectations’

How F&I Meets Buyer ‘Techspectations’

When you hear the term “gamification,” it probably conjures up ideas of entertainment and fun. On the surface, that would seem to be a distraction in the business world and the focused processes within F&I. But gamification has been taking hold over the last few decades in places like progressive learning institutions and the military, … Read More »

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IT Controls for Providers & Administrators

IT Controls for Providers & Administrators

When it comes to establishing a solid internal control environment, companies really need to focus on two key areas: Information Technology General Controls (ITGC’s) and Business Process controls. At my firm, SSAE 16 Professionals, LLP, we work with many clients who are new to the SSAE 16 audit process. For those without much experience with … Read More »

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The Technology-Driven Agent

The Technology-Driven Agent

No doubt, you’ve noticed dealers asking their F&I product providers and agents for more – more value-added services and business intelligence. Dealers today want smart products that consumers want to buy – and they want agents to help them be more efficient, comply with regulations, deliver results with clarity, and improve F&I profitability. The benchmark … Read More »

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Compliance Sucks!

Compliance Sucks!

Compliance Sucks! If that’s how you approach compliance, it probably does suck. However, if executed properly, a good compliance program cannot only allow management to sleep soundly at night, but it can also provide a competitive advantage. “Blasphemy,” you shout! Nay, I speak the truth. I can assure you that the benefits of a good … Read More »

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Is Technology Eliminating The F&I Manager?

Is Technology Eliminating The F&I Manager?

As a research and process development company, we are constantly looking for new ideas, products, or anything that would be of value to our F&I professionals. There are always plenty of new products, software programs or someone touting the “next big thing” in the F&I world for us to evaluate and share those results with … Read More »

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To Cover or Not To Cover – The Future of Vehicle Technology

To Cover or Not To Cover – The Future of Vehicle Technology

In 1939, vehicle buyers were offered the option to upgrade their new vehicle to the first available fully automatic, mass produced transmission – the Oldsmobile Hydra-Matic Drive. The option cost buyers a whopping $57. Today, technology has increased by leaps and bounds, opening the door to a new era of vehicles that no one could … Read More »

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