Archive | Product & Technology

Web Services: New Technology or New Hassle?

Web Services: New Technology or New Hassle?

I moderated a panel on web services at the VSCAC conference on Sept. 15. The panel consisted of Brent Allen, President, Stone Eagle Insurance; Kumar Kathinokkula, COO, F&I Administrative Solutions; Mark Virag, Managing Director, Open Dealer Exchange; and Brian Reed, CEO, Intersection Technologies, Inc. The following are some thoughts I took away from this session. … Read More »

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Software App Solves Industry’s Diverse, Ongoing Integration Needs

Software App Solves Industry’s Diverse, Ongoing Integration Needs

In June, P&A Magazine published an article titled “The Integrated Industry: Software Fact or Fiction?” which outlined the industry’s longstanding challenge of integrating various mission-critical software applications with the typical dealership management system (DMS). Sharing data with the DMS is an important requirement for providers of F&I products, and streamlining this process ensures accurate data, … Read More »

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Automating the VSC Claims Adjudication Process: Opportunities and Challenges

Automating the VSC Claims Adjudication Process: Opportunities and Challenges

Automation, systems integration and industry standardization can deliver great efficiencies, service improvements and cost reductions in the claims adjudication arena of the service contract industry. In an age where technology is making business in every industry more efficient, the claims process is no exception. However, there is much that can still be done. Challenges to … Read More »

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The Integrated Industry: Software Fact or Fiction?

The Integrated Industry: Software Fact or Fiction?

It is amazing that in 2010, 50 years into the Information Age, one of the toughest problems we face in our industry is the integration of various mission-critical software applications with the typical dealership management system (DMS). P&A Magazine spoke with industry experts about the current “State of the Industry” as it pertains to integration. … Read More »

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Relying on Technology Partners to Reach Dealer Goals

Relying on Technology Partners to Reach Dealer Goals

In an environment where compliance and sales put an equal amount of pressure on the dealer, a dealer’s technology partner may be able to simplify the process and achieve dealer goals. In this down market, with tight credit criteria and lenders being hesitant with advances, product penetrations have taken a hit. Dealers are looking for … Read More »

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SaaS BI Lowers Ownership Costs, Enhances Security

SaaS BI Lowers Ownership Costs, Enhances Security

The combination of business intelligence (BI) and Software as a Service (SaaS) is generating interest among insurers looking for a fast, secure solution that generates a greater return on investment. Insurers’ growing frustration with traditional “on-premises” software implementations is fueling greater interest in SaaS BI solutions. Despite new technological advances, the common perception of on-premise … Read More »

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