Archive | Product & Technology

F&I: The Holy Grail of Digital Retailing

F&I: The Holy Grail of Digital Retailing

Digital retailing is quickly becoming a hot topic of every automotive conference, trade journal, and website. While digital retailing can mean different things to different companies, generally it is about the consumer engaging in an online experience in order to put a complete deal together and transact seamlessly at the dealership or, ultimately, wherever the … Read More »

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Beyond the Full Product Suite

Beyond the Full Product Suite

Interest among dealers in F&I production and profitability is elevated as profit margins remain compressed, new-vehicle sales show signs of plateauing, and dealers seek to maximize opportunities for service-department revenue. Among F&I product providers and administrators, the pressure to deliver benefits that appeal to agents and dealers and deliver real value for end users has … Read More »

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Esigning Improves the Customer Experience

Esigning Improves the Customer Experience

There is no question about it: The retail space is evolving, and our industry is not immune to the charge toward change. There is rapidly maturing technology popping up all around us that enables consumers to drive their purchasing experience and fulfill their desire for simplicity and transparency. Customer experience is the new competitive differentiator … Read More »

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Provider Technology Must Keep Pace With Consumers

Provider Technology Must Keep Pace With Consumers

It is a topic in the industry media, at conferences and in front of many bartenders: The internet is changing the consumer experience. No more debate on that. There remains plenty of great discussion with very few wrong answers … except for one: “Our method of doing business has worked for many years, no reason … Read More »

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PALS 2017: Cancelations Create a Challenge for Lenders and Providers

PALS 2017: Cancelations Create a Challenge for Lenders and Providers

One of the themes from the recent P&A Leadership Summit was the industry challenge of F&I product cancelations related to operating processes and compliance issues for both F&I providers and lenders. I had the opportunity to moderate a cross-functional panel of representatives from some of the leading F&I providers in the industry to discuss these … Read More »

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5 Ways to Improve Your Online Reputation

5 Ways to Improve Your Online Reputation

You know what you do, so why should you Google your business? Seventy-nine percent of car buyers say using the internet, including social media and review sites, was the most helpful tool when researching a car purchase. If a consumer Googles your business or your industry, what will they find? To make sure they find … Read More »

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