Archive | Product & Technology

Provider Technology Must Keep Pace With Consumers

Provider Technology Must Keep Pace With Consumers

It is a topic in the industry media, at conferences and in front of many bartenders: The internet is changing the consumer experience. No more debate on that. There remains plenty of great discussion with very few wrong answers … except for one: “Our method of doing business has worked for many years, no reason … Read More »

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PALS 2017: Cancelations Create a Challenge for Lenders and Providers

PALS 2017: Cancelations Create a Challenge for Lenders and Providers

One of the themes from the recent P&A Leadership Summit was the industry challenge of F&I product cancelations related to operating processes and compliance issues for both F&I providers and lenders. I had the opportunity to moderate a cross-functional panel of representatives from some of the leading F&I providers in the industry to discuss these … Read More »

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5 Ways to Improve Your Online Reputation

5 Ways to Improve Your Online Reputation

You know what you do, so why should you Google your business? Seventy-nine percent of car buyers say using the internet, including social media and review sites, was the most helpful tool when researching a car purchase. If a consumer Googles your business or your industry, what will they find? To make sure they find … Read More »

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Digital Retailing Solves Top Consumer and Dealer Issues

Digital Retailing Solves Top Consumer and Dealer Issues

The automotive industry is in a frenzy over selling cars online. Pure online retailers and rising consumer expectations are applying enough pressure for traditional dealers to know that they have to add the online option for car buyers. However, when dealers hear Cox Automotive Chief Economist Jonathan Smoke say that we are moving into a … Read More »

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Increase Efficiencies and Promote Compliance in F&I Product Cancelations

Increase Efficiencies and Promote Compliance in F&I Product Cancelations

Dealers, agents, auto finance sources and F&I product providers share a common interest in efficiently processing canceled products and issuing refunds to consumers in an expedited manner. In addition, the Consumer Financial Protection Bureau (CFPB), the Federal Trade Commission (FTC), the U.S. Department of Justice (DOJ), state attorneys general and consumer protection groups have all … Read More »

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The Need for … Wait for It … Speed!

The Need for … Wait for It … Speed!

Time is often an invisible variable in nearly all the tasks we do. Whether pulling the cord to the lawnmower, booting up your computer or running your credit card at the pump, you expect these everyday tasks to “just work.” An expectation develops that processes will be repeatable, will take about the same amount of … Read More »

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