Archive | Inspection

Parts Sourcing in Today’s Service Industry

Parts Sourcing in Today’s Service Industry

When a customer files a claim for a repair, they start the ball rolling in a dynamic process involving a number of potential parties; the repair shop, the Vehicle Service Contract (VSC) provider, an inspector and likely a third party parts supplier. If a dealership’s service department handles the repair, their relationship with the warranty … Read More »

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Time Management for Warranty Inspections

Time Management for Warranty Inspections

Since the commercial advent of digital cameras in the middle to late 1990’s, warranty inspections have gone through their own renaissance. The advent of the availability of photos over the Internet has in many cases, stimulated the demand for and the volume of professional warranty inspections. The inspector who was used to performing two or … Read More »

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Communication for Peoples’ Sake

Communication for Peoples’ Sake

The automotive industry has seemingly endless avenues for ideas, jobs, and business opportunities. I have walked many of the typical paths in our industry: technician, writer, teacher and now, inspector. Day in and out, I watch people struggle against the challenges that come along with getting their respective jobs done. The most prevalent factor that … Read More »

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Building a Better Inspection System

Building a Better Inspection System

Van Cooper is the vice president of MCI Inspections – but he is the president of MCI Training. In fact, it was Cooper who created the training program MCI uses today, and he remains the driving force behind it. Cooper’s training program was born out of his own observations about the inspection industry. He spent … Read More »

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Inspections – Crisis or a Change of Perspective?

Inspections – Crisis or a Change of Perspective?

There has been a lot of talk over the last couple of years about independent inspections for the extended service contract industry, and as Jeff Frazier pointed out in the comments to Don Larsen’s article on the industry in December 2013, there have been relatively few voices doing all the talking. I suspect the main … Read More »

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Independent Inspections – What is all the Fuss About?

Independent Inspections – What is all the Fuss About?

Several years ago, the qualifications of independent inspectors came under scrutiny. Since then, a number of insightful articles have been written, opinions have been shared and attempts have been made to develop a better process. This was not the first time the automotive industry clamored about the need for changes in this area, and while … Read More »

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