Archive | Industry

The Heartbeat of Claims Adjudication: Measurements, Attributes and Efficiencies

The Heartbeat of Claims Adjudication: Measurements, Attributes and Efficiencies

The majority of vehicle service contract claims are processed in a claims call center (CCC) by adjusters of varied background and experience. The CCC usually represents the second-highest operating cost next to the claims themselves. When evaluating the cost effectiveness of a CCC, it’s important to start with claims and customer-service processes. Well-defined processes produce … Read More »

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The Bundled Products Value Proposition

The Bundled Products Value Proposition

When it comes to F&I products, the buzzword of the day is “bundling.” Spurred in part by the advent of the electronic menu, providers have been experimenting with different combinations of ancillary products as well as vehicle service contracts and GAP coverage. To learn more, P&A spoke with six experts: Bob Corbin of IAS, Allstate … Read More »

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Embracing Digital F&I

Embracing Digital F&I

2016 will be another year of accelerated growth in the ongoing shift toward online retailing. Thousands of auto dealers are already taking advantage of this evolution in the car-buying experience, and thousands more are sure to follow this year. Consumers can buy nearly everything online, from TVs to paper towels, an experience we call “shopping … Read More »

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Industry Trends for 2016

Industry Trends for 2016

With record vehicle sales in 2015 and gas prices and unemployment on the decline, the automotive retail and finance industry is poised for another big year in 2016. To better understand all the factors at play and how they will affect the sale and administration of F&I products, P&A asked leading executives and experts to … Read More »

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Regulatory Best Practices for F&I Product Providers

Regulatory Best Practices for F&I Product Providers

Since its formation in 2011, the Consumer Financial Protection Bureau (CFPB) has not been a traditional regulator. There have been countless articles and debates, as well as legal proceedings, over the scope of its regulatory powers. The underlying issue over who should be accountable as part of a consumer financial product or service — whether … Read More »

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The Implications of Consumer Credit Laws on VSCs

The Implications of Consumer Credit Laws on VSCs

What is consumer “credit”? As with most legal issues, the answer is that it depends. This article provides an overview of how standalone financing of service contracts — oftentimes broadly labeled as “extended warranties“ — can be structured, as well as an outline of some of the federal and state consumer lending and credit laws … Read More »

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