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Why It Doesn’t Matter That Trump Won

Why It Doesn’t Matter That Trump Won

2016 is now in our rearview mirror. For many of us, that is a relief. The election created debate, anger, frustration, exhilaration and — depending on whom you supported — either hope or despair. However, unless you are an automotive manufacturer who committed billions to building a plant in Mexico and now face the possibility … Read More »

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Industry Trends for 2017

Industry Trends for 2017

Last year will be remembered for political and social unrest at home and abroad, including a highly contentious presidential election cycle that ended with a highly divisive outcome. After two years of 17 million-unit sales, steady job growth, and an unabashedly pro-business president in the White House, F&I product providers should be optimistic. But it … Read More »

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Replacement Parts: OEM New vs. Used vs. Reman

Replacement Parts: OEM New vs. Used vs. Reman

Every business thrives on sales growth. As an extended warranty provider grows in market share and issues more service contracts, the organization creates the opportunity to generate greater profits for shareholders. While sales growth creates a short-term cash infusion, the warranty provider must be rational in adjudicating customer claims to fully realize the benefits. Beyond … Read More »

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The Present and Future of Electronic Signatures

The Present and Future of Electronic Signatures

On Wednesday, Aug. 31, at 9:00 a.m., attendees of the 2016 P&A Leadership Summit gathered in a ballroom at Paris Las Vegas for “eSignatures Today and in the Future,” a panel discussion dedicated to electronic signatures, including how the technology works and why more dealers, product providers and government agencies aren’t using it. Brian Reed, … Read More »

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The Big, Scary World of F&I

The Big, Scary World of F&I

The first panel discussion of this year’s P&A Leadership Summit began at 2:05 p.m. on Tuesday, Aug. 30. Helmed by Jimmy Atkinson, senior vice president and COO of AUL Corp., “Threats Facing the F&I Industry” promised to tackle the various forces working against dealers, agents, product providers and third-party administrators (TPAs) today and in the … Read More »

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Trading Rate for Product (and Why It’s a Very Bad Idea)

Trading Rate for Product (and Why It’s a Very Bad Idea)

Your company may design excellent and appealing coverages, properly price and reserve, and perform exquisite claim administration. But at the end of the day, none of that matters if the F&I manager facing the customer can’t make the sale. Frustrating, huh? To help F&I managers get over the hump and make the sale, providers and … Read More »

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