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Words Matter: Use the Right Ones to Define Lenders

Words Matter: Use the Right Ones to Define Lenders

How often have you been in a conversation when the person is using one word, but means something else? It can be confusing and lead to miscommunication. Frequently we do this in the F&I industry without realizing how the words we use can create an inaccurate impression. While we occasionally indulge in “alternative” definitions, our … Read More »

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F&I Faces Regulatory Uncertainty

F&I Faces Regulatory Uncertainty

It is tempting to speculate that the regulatory environment for the auto finance industry in the months ahead may be more favorable. Don’t count on it. A recent federal case held unconstitutional that portion of the Dodd-Frank Act which permits the Consumer Financial Protection Bureau (CFPB)’s director to be fired only for cause. This decision … Read More »

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Providers Join the Online F&I Debate

Providers Join the Online F&I Debate

Among the highlights of the most recent P&A Leadership Summit was “Presenting F&I Products Online,” a panel discussion convened to discuss whether and how F&I products should be introduced and sold to car buyers on dealership or provider websites. Kumar Kathinokkula, COO of F&I Administration Solutions, served as moderator. He was joined by Justin Gasman, … Read More »

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Why It Doesn’t Matter That Trump Won

Why It Doesn’t Matter That Trump Won

2016 is now in our rearview mirror. For many of us, that is a relief. The election created debate, anger, frustration, exhilaration and — depending on whom you supported — either hope or despair. However, unless you are an automotive manufacturer who committed billions to building a plant in Mexico and now face the possibility … Read More »

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Industry Trends for 2017

Industry Trends for 2017

Last year will be remembered for political and social unrest at home and abroad, including a highly contentious presidential election cycle that ended with a highly divisive outcome. After two years of 17 million-unit sales, steady job growth, and an unabashedly pro-business president in the White House, F&I product providers should be optimistic. But it … Read More »

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Replacement Parts: OEM New vs. Used vs. Reman

Replacement Parts: OEM New vs. Used vs. Reman

Every business thrives on sales growth. As an extended warranty provider grows in market share and issues more service contracts, the organization creates the opportunity to generate greater profits for shareholders. While sales growth creates a short-term cash infusion, the warranty provider must be rational in adjudicating customer claims to fully realize the benefits. Beyond … Read More »

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