Our coverage of DMS integration continues with the following questions and answers from StoneEagle’s CEO Brent Allen. Brent shares an informative and candid perspective on this integral segment of the industry. How do you describe your products to potential customers? It’s difficult to apply a single description to our products. StoneEagle offers several products and … Read More »

We have often been asked by our readers to do an in-depth analysis on Dealer Management System (DMS) integration. We wanted to start out by asking Open Dealer Exchange how they view DMS integration. Below is their response. Next month we’re going to hear from the others in the industry, so stay tuned. What type … Read More »

What do teenage girls have to do with the Telemarketing Sales Rule? More than you might think. I’m a lawyer with five daughters 18 years old and under, so I know of what I speak. As you may recall, the Telemarketing Sales Rule (TSR) went into effect in 2003 to both implement the Telemarketing and … Read More »

Every aftermarket provider and administrator wishes 100% of their business was conducted electronically today. When I talk to non-automotive people about how most car dealerships today prepare finance contracts and aftermarket product contracts on 3-ply forms on an impact printer, they don’t believe it. Almost every industry has moved away from pre-printed 3-ply forms that … Read More »

We’ve all heard the expression “Don’t be that guy,” but do you know what it means? In normal life, it means the buffoon who is completely unaware of the fact he is being a buffoon. True story: I was in London one year on the Fourth of July, along with a bunch of other American … Read More »

Over the past several years, it has been harder and harder for a dealer to compete with the “fast-lane” facilities popping up on every corner. Dealers are perceived as (1) taking too long to perform the service, (2) being more expensive than and are not as convenient as independent service shops. What most customers don’t … Read More »