Archive | Compliance

How to Handle Consumer Complaints

How to Handle Consumer Complaints

In my years at the Florida Attorney General’s Office I would spend a great amount of time on the telephone. Consumers would often call the Attorney General’s Office, from across the state, and wish to discuss a complaint they had against a car dealer. All those many calls would usually be forwarded to me and … Read More »

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Arbitration – A First Line of Defense and a Powerful Tool

Arbitration – A First Line of Defense and a Powerful Tool

In last month’s column I addressed the need for a Compliance Management System as dealers must come to terms with the fact that compliance must be part of their business regimen. In brief, a Compliance Management System requires a written plan, appointed compliance officer, a board which oversees the plan and compliance officer, a dedicated … Read More »

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Compliance – Dealing With Disparate Impact

Compliance – Dealing With Disparate Impact

In my previous column I promised to address the laws and regulations which affect you, and how you can take some simple, effective and inexpensive steps to comply with them. In the aftermath of the NADA Convention, the greatest and immediate issue which affects dealers is the disparate impact theory. It is the legal basis … Read More »

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Compliance – A Necessary Nuisance

Compliance – A Necessary Nuisance

Over my twenty-four years of either prosecuting dealers, or attempting to protect them from regulators and plaintiffs’ attorneys, I have reached several conclusions: Abiding by federal and state laws isn’t optional. How dealers discharge these regulatory obligations may save them money, time and embarrassment. Observing the law and implementing compliance programs doesn’t have to be … Read More »

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