Archive | Compliance

Providers and the Onus of Compliance

Providers and the Onus of Compliance

After years of reading compliance-related articles, attending industry trade show panel discussions, and reviewing regulatory directives, you no doubt understand that a comprehensive regulatory compliance strategy should be a central focus in every product provider and administrator’s business. However, many organizations are still troubled with determining whether their compliance obligations extend to the actions of … Read More »

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Powerbooking and Its Evil Cousins

Powerbooking and Its Evil Cousins

In my days with the Florida attorney general’s office, I was the “car guy.” I received hundreds of written complaints every year regarding vehicle transactions. One of my most amusing complaints — but an instructional one as well — was the one I received from a woman who had returned her leased sedan. Several months … Read More »

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You Don’t Know GAP

You Don’t Know GAP

For those who are involved in the world of F&I but were sleeping beneath a rock for the last few months, the U.S. Department of Defense issued a reinterpretation of the Military Lending Act last December. Under that new interpretation of the MLA, the exemption of automobile financing from the scope of that law is … Read More »

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The Ghost of Disparate Treatment Past

The Ghost of Disparate Treatment Past

Pricing products and services would appear to be neither science nor art. Although the bespectacled accounting profession can provide some indication as to what prices to charge so that a business doesn’t lose money it may not be so accurate when it comes to what to charge to maximize profits. The three basic rules of … Read More »

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Free at Last

Free at Last

There’s an old joke about my Uncle Murray the dressmaker. He sold dresses for $10 that cost him $15 to sew, but figured he’d make it up on volume. He had a great Christmas and it put him out of business! There’s something attractive about making money by giving a product away. In the car … Read More »

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Regulators Take a Grim View of Ancillary Products

Regulators Take a Grim View of Ancillary Products

It is truly a remarkable phenomenon that an industry of such size and breadth, the automotive ancillary product industry, has engendered the scorn of both government and consumer organizations when these products have provided true benefits to consumers when called upon. This grim view has consequences in the form of legislation, rulemaking, investigations and enforcement. … Read More »

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