Archive | Compliance

Free at Last

Free at Last

There’s an old joke about my Uncle Murray the dressmaker. He sold dresses for $10 that cost him $15 to sew, but figured he’d make it up on volume. He had a great Christmas and it put him out of business! There’s something attractive about making money by giving a product away. In the car … Read More »

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Regulators Take a Grim View of Ancillary Products

Regulators Take a Grim View of Ancillary Products

It is truly a remarkable phenomenon that an industry of such size and breadth, the automotive ancillary product industry, has engendered the scorn of both government and consumer organizations when these products have provided true benefits to consumers when called upon. This grim view has consequences in the form of legislation, rulemaking, investigations and enforcement. … Read More »

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Providers’ Responsibility for Dealer Compliance

Providers’ Responsibility for Dealer Compliance

I was in the office of a large and successful F&I agent not long ago, and he bemoaned the need to take on duties related to dealer compliance. “I know I have to do it because all of my competitors are doing it. I need to do it to compete. But when did it become … Read More »

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Lawn Mowers, Kill Switches and the Future of Compliance

Lawn Mowers, Kill Switches and the Future of Compliance

The easiest way to predict the future accurately is to wait until it happens and be the first to announce it. This is aided, in part, by the fact that homo sapiens, as a species, don’t have an impressive track record when it comes to learning from the past. This means that history tends to … Read More »

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Understanding Warranties

Understanding Warranties

An issue came across my desk recently concerning a featured disclosure which should always appear in buyer’s order, retail installment sale contracts and lease contracts. This disclosure is a disclaimer, a disclaimer of several types of warranties. It also became apparent, in my further discussions with various people in the industry, that there is confusion … Read More »

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Checklists, Word Clouds and a Bright Future

Checklists, Word Clouds and a Bright Future

It could be said that compliance is long, life is short, and success is very far off, if one wished to recast an old adage for the automotive world. But there could be wise shortcuts for your dealer clients if they would pay heed to the key trends in the legislature and the types of … Read More »

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