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An Interview with Henry Coffeen III

An Interview with Henry Coffeen III

Henry Coffeen was raised in Oklahoma City and grew up in the car business. His grandfather was an Oklahoma car dealer and his father worked in sales. However, by the time Coffeen graduated from the University of Texas in Austin, his grandfather had passed away and his family had gotten out of the business. The … Read More »

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An Interview With Gregory Hoffman

An Interview With Gregory Hoffman

Gregory Hoffman is the CEO and a founding principal for the Boston-based Resources Management Group. He learned the car business while attending Providence College in Rhode Island. Upon graduating, he attended General Motors dealer candidate training and went on to run a dealer group in New England. G.E. Capital later recruited him for their emerging … Read More »

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An Interview With Lyle King

An Interview With Lyle King

Lyle King got his start in the car business working for a trade association for independent garage and body shop owners. Later he took a position as a field rep for Warrantech, which launched his F&I experience. After a couple of years of life constantly on the road, King says he realized that it wasn’t … Read More »

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An Interview with Tom O’Neil

An Interview with Tom O’Neil

Tom O’Neil got his start selling cars in college. He attended Xavier University in Cincinnati, and earned a degree in economics. Shortly after being recognized as Car salesman of the month, he was moved into the F&I office. Then, upon graduating from college, he started selling F&I products door-to-door. As founder of O’Neil Financial Services … Read More »

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An Interview with Rob Volatile, Jr.

An Interview with Rob Volatile, Jr.

Rob Volatile, Jr., president, Northeast Dealer Services, grew up in the car business. At age 14, he was the “lot guy.” By age 20, he was working in the F&I office in a large Baltimore/DC dealership. Then, at age 22, his father, Robert Volatile, Sr. asked him to become regional manager for his former agency … Read More »

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An Interview with Mike Conley

An Interview with Mike Conley

Conley Insurance Group, now run by Mike Conley, grew out of his father’s business, Credit Insurance Associates. Based out of St. Louis, it was formed in the late 1960’s. While the original company’s focus was only credit insurance, when Mike joined his father in 1991, they began offering additional services and products. Since then, the … Read More »

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An Interview with Michael Tuno

An Interview with Michael Tuno

When Michael Tuno, president, World Class Dealer Services, founded his agency in 2003, he had already put a great deal of thought into what he wanted it to represent. He wanted to be the best in the industry, not only in what he did, but how he did it. No detail was overlooked in the … Read More »

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An Interview with Glen Tuscan

An Interview with Glen Tuscan

For Glen Tuscan, president, Dealer Commitment Services Inc.; owner and CEO, Triple Protection Auto Care Inc., the focus has always been on people. He started his career in automotive in the retail space, working 12 years for a dealer who had a strong philosophy that it was all about creating clients for life, not selling … Read More »

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