Featured Stories
Moving Your Call Center’s Customer Service from Good to Excellent Planning a CFPB Friendly Compliance Program Time Management for Warranty Inspections Riding the CFPB Wave
 
Moving Your Call Center’s Customer Service from Good to Excellent

Moving Your Call Center’s Customer Service from Good to Excellent

In today’s competitive business world, providing excellent customer service is more important than ever. Customer service is an integral part of any call center...

Planning a CFPB Friendly Compliance Program

Planning a CFPB Friendly Compliance Program

Every dealer should probably take flight if he meets a government regulator who begins the conversation with the statement “I am from the government and here to...

Time Management for Warranty Inspections

Time Management for Warranty Inspections

Since the commercial advent of digital cameras in the middle to late 1990's, warranty inspections have gone through their own renaissance. The advent of the availability...

Riding the CFPB Wave

Riding the CFPB Wave

It would be a mistake to think of the Consumer Financial Protection Bureau (CFPB) as your friend. Yet oddly enough, you can’t consider it your enemy. It is simply...

A View From The Top
An Interview with Rob Volatile, Jr.

Rob Volatile, Jr., president, Northeast Dealer Services, grew up in the car business. At age 14, he was the “lot guy.” By age 20, he was working in the F&I office in a large Baltimore/DC dealership. Then, at age 22, his father, Robert Volatile, Sr. asked him to become regional manager for his former agency ... Read More »

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AFIP Notes
Summit Updates

Riding the CFPB Wave

It would be a mistake to think of the Consumer Financial Protection Bureau (CFPB) as your friend. Yet oddly enough, you can’t consider it your enemy. It is simply an agent of change. And because...

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LaCoe to Speak on International Expansion

Lance LaCoe, president of Century Automotive, will deliver a presentation entitled, Thoughts on International Expansion on day two of this year’s P&A Leadership Summit. LaCoe brings more...

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