Featured Stories
The Technology-Driven Agent Improving the Claims Process Through Effective Call Center Management Compliance Sucks! An Interview with Henry Coffeen III
The Technology-Driven Agent

The Technology-Driven Agent

No doubt, you’ve noticed dealers asking their F&I product providers and agents for more – more value-added services and business intelligence. Dealers today...

Improving the Claims Process Through Effective Call Center Management

Improving the Claims Process Through Effective Call Center Management

The ultimate goal of the entire mechanical claims process is to quickly authorize covered repairs in a manner that is fair to the consumer, the repair facility,...

Compliance Sucks!

Compliance Sucks!

Compliance Sucks! If that’s how you approach compliance, it probably does suck. However, if executed properly, a good compliance program cannot only allow management...

An Interview with Henry Coffeen III

An Interview with Henry Coffeen III

Henry Coffeen was raised in Oklahoma City and grew up in the car business. His grandfather was an Oklahoma car dealer and his father worked in sales. However, by...

A View From The Top
An Interview with Brent Allen

Recently, AE Magazine sat down with Brent Allen, president of StoneEagle Insurance Systems to learn more about the companies he runs, how they got started and their plans for the future. Allen also shared his insights on issues likely to impact the industry landscape in the near future and a little about what makes the ... Read More »

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AFIP Notes
Summit Updates

Is People-and-Paper Training Passé?

A recent event prompted this self-posed question. A laryngitis attack resulted in an AFIP trainer cancelling a live final certification exam review conference call, sending the attendees instead...

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What to Expect at Compliance Summit Midwest

CHICAGO — Several days ahead of Compliance Summit Midwest, organizers have announced new details for the event, which will be held April 20–21, 2015, at the DoubleTree Chicago O’Hare in...

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