Featured Stories
A Message from the Advisory Board Chair The Consumer Financial Protection Bureau’s Encroachment Into the Auto F&I World Parts Sourcing in Today’s Service Industry The Pace of Change – Experts Discuss The Impact of Automotive Technology on VSCs An Interview with Tom O’Neil Mandatory Flat Fees – A Bad Idea
 
A Message from the Advisory Board Chair

A Message from the Advisory Board Chair

I am very pleased to say that the P&A Leadership Summit advisory board has worked tirelessly to put together the most relevant show I can remember for administrators...

The Consumer Financial Protection Bureau’s Encroachment Into the Auto F&I World

The Consumer Financial Protection Bureau’s Encroachment Into the Auto F&I World

When Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act, both the auto dealer and insurance industries were at the table to be sure they...

Parts Sourcing in Today’s Service Industry

Parts Sourcing in Today’s Service Industry

When a customer files a claim for a repair, they start the ball rolling in a dynamic process involving a number of potential parties; the repair shop, the Vehicle...

The Pace of Change – Experts Discuss The Impact of Automotive Technology on VSCs

The Pace of Change – Experts Discuss The Impact of Automotive Technology on VSCs

It was only a century ago that Henry Ford revolutionized the way automobiles were produced by utilizing the latest technology of the assembly line to produce his...

An Interview with Tom O’Neil

An Interview with Tom O’Neil

Tom O’Neil got his start selling cars in college. He attended Xavier University in Cincinnati, and earned a degree in economics. Shortly after being recognized...

Mandatory Flat Fees – A Bad Idea

Mandatory Flat Fees – A Bad Idea

The prospect of a flat fee for dealer-arranged financing never seems to go away. Whether it’s due to pessimistic resignation or wishful thinking – or a little...

A View From The Top
An Interview with Rob Volatile, Jr.

Rob Volatile, Jr., president, Northeast Dealer Services, grew up in the car business. At age 14, he was the “lot guy.” By age 20, he was working in the F&I office in a large Baltimore/DC dealership. Then, at age 22, his father, Robert Volatile, Sr. asked him to become regional manager for his former agency ... Read More »

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AFIP Notes
Summit Updates

Mandatory Flat Fees – A Bad Idea

The prospect of a flat fee for dealer-arranged financing never seems to go away. Whether it’s due to pessimistic resignation or wishful thinking – or a little of both – is hard to know....

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Session Highlights: Claims Processing Efficiencies – Challenges and Opportunities

LAS VEGAS – At this year’s P&A Leadership Summit a panel of claims and service managers will discuss all aspects of mechanical claims processing and offer solutions for streamlining the...

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